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Design Operations Manager
Full time
Onsite or remote
Retirement contributions
Paid parental leave
Healthcare benefits
Signing bonus
Unlimited PTO
Mental health support
Wellness reimbursement
Flexible schedules
Employee equity
Competitive salary
Alexandra Bond
Amanda Piñero
Andreas Ubbe Dall
Andrew Kim
Andrew Madrick
Alex Price
Brit Pelzl
Carol Lei
Dani Moalem
Eddie H
Eric Chung
Georgia Hatchett
isaac daniels
Jena McWhirter
Jonathan Simcoe
Kaitlin Banafsheha
Jen Pearce
Liana Dumitru
Luisa Ilvento
Maryia Uporava
Matt Wright
Michael Barsky
Nicholas Leach
Serena Eom
Sean Joseph Klassen
Shawn Bowers
Shivani Kohli

At Mercury, Design is a team of 30+ curious, supportive, and thoughtful individuals working from 14 cities in the US and around the world. We care about making a product our parents can be proud of. We believe in rigorous thinking, elegant design, and not taking ourselves too seriously.

As our design team continues to scale, we’re looking for our first Design Operations Manager. This is an exciting opportunity for someone who wants to be a part of building the department from the ground up. As the Design Operations Manager, you’ll partner with Design Leadership to build our operational foundation and foster the people, practices, and processes that create a healthy Design organization.

In this role, you’ll:

  • Report to the VP of Design and be the first member of the Design Operations team.

  • Build processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year.

  • Lead activities and initiatives that support a healthy design culture such as all hands, meetings, offsites, workshops, and team rituals.

  • Help keep the team connected by building bridges between product pods to enable our designers to see the bigger picture.

  • Measure, improve, and maintain Design’s capacity & impact metrics to ensure we’re tracking projects, bandwidth, and accurately predicting our hiring needs.

  • Provide thought partnership to Design leaders, consulting & facilitating decision-making and collaborating on new ideas & initiatives.

  • Partner with HR, Recruiting, and Design leadership to develop and manage equitable & inclusive recruiting processes, career ladders, performance evaluations, and L&D initiatives.

You should apply if you have:

  • 8+ years of experience in a design-focused operations or program management role.

  • A willingness to be in the weeds with processes, systems, and tooling, before eventually hiring out an operations team.

  • Experience bringing order to complex situations with various stakeholders who approach problems in different ways.

  • Excellent interpersonal, presentation, and communication skills.

  • Excelled at creating an inclusive, equitable, transparent, helpful, and kind environment that motivates & inspires people to do their best work.

  • Experience operationalizing User Research, Content Strategy, and Design Systems.

  • A sense of humor (doesn’t have to be a good one).

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary ranges are based on paying competitively for our size and industry, and all employees receive salary + equity + benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

The ranges shared are for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced or more senior than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

The salary range for candidates in the New York City or San Francisco area is $167,400–$184,100.

The salary range for candidates in the US outside of the New York City / San Francisco area is $142,300–$156,500.

The salary range for candidates in Canada is CAD 159,300–175,500.