Hey there! I'm Mohib Ali Suleman, a passionate Business Analyst with a knack for turning complex data into clear insights. With a background in the energy industry and a love for problem-solving. When I'm not crunching numbers or charming clients with innovative solutions, you'll find me playing football (you'll be banned if call it soccer) or debating why FC Barcelona is the best team in the world. Shoot me an email if you want to connect till then, catch ya later!
Work Experience
In the world of energy systems, I tackle cases with the precision of a seasoned detective, ensuring timely and effective resolutions. When clients call, I provide intermediate technical support with clear communication and clever solutions, because who doesn't love a quick fix?
Working alongside my trusty support team, we hit those SLAs like pros, enhancing service quality across the energy sector. My daily mission involves handling technical inquiries over the phone and giving clients the lowdown on system use—think of me as your friendly neighborhood tech guru.
I keep detailed case notes (like a sleuth on a mission), ensuring everything adheres to security and industry standards. When things get tricky, I collaborate with specialists to escalate and resolve incidents, adding to our collective brainpower.
And for the grand finale, I craft strategic workflows to retain and win back customers from competitors, boosting loyalty and business growth. All in a day's work!
As an energy sales dynamo, I’ve consistently hit sales targets by proactively selling energy services and products to clients. I dive into detailed needs assessments, providing tailored solutions that make clients feel like they’ve hit the energy jackpot.
My secret sauce? Building and maintaining strong client relationships through top-notch communication and negotiation skills. I track leads, manage pipelines, and forecast sales opportunities with the precision of a CRM wizard.
I keep my finger on the pulse of industry trends and competitor moves to position our products just right. Teaming up with my sales squad, we optimize strategies and hit collective goals like a well-oiled machine. Plus, I deliver exceptional customer service, resolving inquiries and issues faster than you can say “energy boost.
Education
Key learning areas: Cloud Computing, Networking, Security, System Architecture and Design, Business Intelligence and Analysis, Data Analytics