Lead Engineer responsible for program direction, development, and managing Mac engineering and support teams globally. Utilize MDM systems and automation (Jamf Pro) to setup, deploy, and manage Apple hardware. Architect changes to align to management guidelines. Maintained documentation of engineering operations and reporting of device statistics. Coordinate activities with other IT teams (Cybersecurity Risk, Networking, Identity, Applications). Utilized AWS, Apple Business Manager, ADE, VPP technologies as part of the management infrastructure.
-Create policies and configurations for Mac endpoints and standardize software packaging process
-Execute scripting automation via Bash/Shell/ZSH scripts for Mac management, custom software deployments and enable self service technical support for Apple users