Uber Eats Design
What is the product you’re building?
Uber Eats is a global marketplace for delivery. We started off with food, but now we're delivering groceries, convenience store items, and more. We do this by connecting three types of people:
Consumers getting what they need delivered in an instant
Merchants making their merchandise available to more customers
Delivery people earning through flexible gig work
Introduce us to your team
We’re ~40 product designers, content designers, and user researchers located in San Francisco, Seattle, New York City, and Toronto. We're organized into teams each focused on one of our customer types: Consumer, Merchant, and Earner.
What are your team rituals?
How we work
Within our teams, we start off the week with a quick standup to share how we’re feeling, our priorities for the week, and highlights from the past weekend
Throughout the week, we share work and brainstorm together in team-specific design critiques
Every Thursday, we all have fun posting screenshots of what we’re working on in Slack
Every month in an All Hands, we highlight recently launched work, share kudos with one another, and feature “origin stories” presentations to get to know one another on a personal level
Understanding our customers is critical for the work we do. In addition to traditional user research…
We use both Uber Eats and other services regularly and share our experiences
We conduct lots of interviews with merchants - both remotely and in-store
We have a program for employees to try out becoming delivery people
What values does your team share?
Each product designer has a large scope. We trust you to become the expert of your domain and show us how we can best serve our customers within it.
While we each have our focus areas, we play as one team. We trade ideas, feedback, and observations with one another on how to make our products better. And then we celebrate the wins together.
Building the right solution requires us to take a birds-eye view. Of consumers, merchants, and earners. Of user and business needs. Of the short-term and long-term. We do this as a team, bringing our diverse perspectives together to build our shared understanding.
What benefits does your team offer?
Unlimited paid time off - which we encourage and trust you to use!
Hybrid work (2 days in the office)
Monthly Uber credits and a 17% discount on all Uber services!
Health insurance for yourself and dependents
Mental wellbeing resources through Lyra and Unmind
Monthly allowance for health and wellness purchases