Overview
ClassRanked empowers forward-thinking institutions to modernize their feedback cycle and leverage it to increase enrollment, retention, and student, faculty and staff satisfaction."
Challenge + Involvement
Leverage the power of a people-centered assessment and evaluation platform for higher-ed.
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Team: 1x Sr. PM, 2x Engineers, Junior Designer
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Role: Sr. Product Designer
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Length: 12 months
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Year: 2024
Process
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Extensive user testing using Dovetail as our go to research tool for gathering insights and validating designs.
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Leading workshops and ideations based on findings.
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Rapid prototyping
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Creating dev ready hi fidelity designs and artifacts for handoff with engineers.
Impact
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Lead designer on multiple fronts, including research practices, dev handoff and more.
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Mentored junior designer
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Established design process, 0 to 1.
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Created and set standards for design functions, notion documentation, Figma organization of designs and projects, design system creation, and more.
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Schedule research cadence and insight gathering
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Increased engagement, average completion rate of 44%+ for out institutions using ClassRanked.
MVP Design & Build
We successfully shipped tools and features that put us right in the mix of our competitors. Delivering a successful mvp to institutions across the country. Some of these features were a robust survey creation experience with custom tailoring for each question
Design system, documentation
My Learnings
Speed matters
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Creating a scalable process for design to get from discovery -> iteration -> handoff needed to be a well oiled machine. Every step matters.
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Speed forces humility. I grew to enjoy killing ideas fast.
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Scaling a design system to meet these demands were paramount. Without patterns and base components in place, we could not iterate quickly.
Navigate ambiguity
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When designing a new product, nothing is set in stone.
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Push forward on decisions. Note assumptions and revisit later.
Collaboration
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As a remote first company it was paramount we set a cadence and build culture around speaking up and communicating updates or blockers often.
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What helped us do this was accountability, and tools like Slack huddles, Gather town (virtual office space) and Figma comments.