• Successfully managed delivery for the program for migration of a new Payments Hub, where the current Legacy Payments Platform handles 800MM transactions a year with an approximate value of $21 trillion USD.
• Revamped deployment strategies and initiated cloud and infrastructure automation, resulting in an 80 percent efficiency in continuous delivery.
• Executed solution strategy to support more than 27,000 customer-base by building state of art Financial messaging layer with GlobalPayPlus and Ab Initio integrating with payment gateways, large corporate clients, legacy as well as providing APIs for external, mobile, and digital platforms.
• Partnered with clients to define requirements and scope, assembled talent, and created projection plans. Lead the team to deliver the roadmap through agile sprint cycles, breaking down the product roadmap into executable stories and requirements
• Define success metrics and consistently measure the impact of your work. Tracked progress, adjusted project plan as needed to accommodate changes to operational specifications, resources.
• Increased efficiency, flexibility, scalability, by leading a move to a serverless architecture. Evaluated infrastructure and architectural framework and implemented updates and enhancements to improve efficiency and functionality as needed.

• Optimized business processes by driving, advancing, and executing Business Process Management Products for retail bank back-end processing operations across Asia and North America.
• Designed the Business Process Management Product from its inception by reviewing 3 fundamental factors viz. Desirability, Feasibility, and Viability.
• Evangelize long-term strategy to the business managers, stakeholders, and the legacy teams to understand the issues and roadblocks.
• Delivered and matured the product using Agile for quick response and feedback from the end-users.
• Controlled an amazing team with an overall annual budget of approx. USD $1.5MM - $1.9MM. Lead, motivated, and mentored a team of talented Sr. Architects, Business Analysts, and Developers for successful delivery across multiple geographies.
• Assured successful testing of the applications across all the spectrums including the Production Acceptance and Performance testing.
Key Accomplishments:
• Effectively consolidated customer complaints from 12 separate verticals into one application resulting in a 70 percent decrease in expenditure on managing complaints.
• Introduced streamlined back-end automation for credit card processing, reducing AHT by more than 60 percent.

• Business solutions lead for more than 50 markets across Asia, EMEA, and LATAM for Customer Management Products.
• Resolved software deficiency by designing solutions based on client requirements.
• Developed strong relations with Business Sponsors and Decision Makers to provide complex solutions to business problems through detailed analysis, negotiations, and coordination.
• Presented cost analysis and return on investment projections to senior-level stakeholders.
• Designed user acceptance testing to ensure end products met the efficiency and functionality requirements.
• Assessed business processes, eliminate redundancy, and optimized efficiency to capitalize on business benefits and profits.
• Lead team of highly talented Business Analysts onshore and offshore to implement multiple programs with an annual budget of approx.
USD 1.2MM.
Key Accomplishments:
• Collaborated with CIO in presenting the vision to the Board of Directors.
• Led large-scale programs ranging from $400M to $1.3B with projected annual saves exceeding $750M.

• Integrated systems, oversaw back-office operations, ensured onsite successful project execution in Asia-Pacific, Latin America, and Europe, locations.
• Coordinated user acceptance testing, system integrations, business process migrations. Shaped future software developments based on customer priorities.

• Actualized mission-critical applications with high accessibility solutions through cross-functional collaboration.
• Accomplished the launch of extendible applications to identify, retrieve, extract, analyze, and index data. Formulated web layout, schematics.

• Advised strategy for technical direction and unique solutions.
• Partnered with the client to develop site requirements.
• Constructed user interface, advanced web components, and designs.