• Responsible for one account executive, two service technicians and three night patrollers, including multiple service vehicles and an extensive parts inventory.
• Managed a schedule of 125-200 service jobs per month across six-plus counties.
• Increased technician efficiency by improving the information gathering process during and after the sales call, resulting in a decrease in repeat trips and time spent diagnosing sign & lighting issues while on site.
• Collaborated directly with executive leadership to refine existing workflows and to redefine roles and responsibilities within and outside of the department.
• Maintained and consistently utilized CRM and project management software.
• Created, documented, and implemented standardized department processes and reporting tools.

• As Sales Manager, heavily utilized relationship building to increase sales over 50% in the first 3 months, and 300% in the first year.
• Successfully negotiated contracts with small business owners, medium corporations, and governments on city, county, and state levels.
• As Director of Operations, was responsible for the operation and oversight of sales, marketing, production, logistics, and quality control for a production facility with over $1.2M in annual revenue.
• Developed and implemented standardized work instructions, efficiency improvements, and documentation of end product bill of materials, as well as updated cost analysis.
• Successfully spearheaded the launch of an e-commerce storefront with approximately 100 SKUs.

• Maintained an intimate understanding of a wide range of different policy offerings & consistently communicated that knowledge to clients without overwhelming them.
• Prospected new clients through daily interactions such as phone calls and emails, as well as through community involvement projects.
• Responsible for agency staff training during transition to Salesforce.
• Continually maintained state issued license through completing continuing education courses and remaining in good standing with MIDIFS.

• Responsible for maintaining an intimate knowledge of the options, performance, safety features, technology, and available financing associated with one of the largest inventories of Ford cars and trucks in the nation.
• Demonstrated vehicles to guests in a confident and highly informative fashion in order to promote a prompt sale.
• Expected to and succeeded at maintaining ongoing relationships with clients in order to encourage referrals and repeat business.

Having held almost every position in the sign industry, I enjoyed designing, manufacturing, and selling signage. During my time at Lewis Sign I was able to turn the graphics department around from a nightmare to a model of efficiency. Production mistakes and material waste was drastically reduced, as was the average turnaround time. As a result, after 90 days in the position I was offered a 25% raise and was told on more than one occasion that I was "the best thing to happen to the Graphics Department”. Daily tasks included consulting with clients regarding signage and advertising needs, managing inventory and production reports, working with the vice president to increase process efficiency, and managing projects ranging in scale from $50 walk in clients to $1M+ accounts.

I have extensive experience with many different printers/plotters including Roland, Summa, Graphtec, and HP as well as a wide variety of RIP software.

Specialties: FlexiSIGN Guru, with experience in Adobe Creative Cloud including Photoshop, Illustrator, and Lightroom. Roland XR-640, XC-540, and XC-540MT expert.

Oversaw operation of several large format digital printers in the Flexibles printing department. Frequently required troubleshooting, repairing and maintaining the printers. In-depth color calibration to company wide standards across multiple printing techniques and substrates was frequent. Also responsible for product finishing, quality control, packaging, and shipping orders.

• Worked closely with the Executive Director to identify current pain points involved in volunteer and project management.
• Researched multiple cloud based applications to find the best fit for the selected criteria.
• Designed and built a relational database solution utilizing Notion for the city to track programs and volunteers.
• Defined database hierarchies and taxonomy within the confines of the selected platform.
• Mapped user paths through the new software configuration.
• Created digital forms for current program work plans while adhering to the national standards set by the Main Street organization.
• Imported and digitized 2-3 years of paper work plans as a base level of data within the databases.
• Identified key volunteer attributes to be entered in order to reliably match volunteer talents and areas of interest with the Main Street program most likely to interest them.
• Coordinated with the DDA Board of Directors throughout multiple project revisions in order to maximize compatibility within the existing software ecosystem and to streamline adoptability as much as possible.
• Recorded detailed walkthrough training videos in lieu of on site personnel training due to the COVID-19 pandemic.
• Maintained an open support channel as staff ramped up use of the new system.

• Coordinated with the Board of Directors and senior staff to review several nonprofit member and resource management tools, eventually making a recommendation (Wild Apricot) that is still in use 4-5 years after implementation.
• Worked to identify possible roadblocks that could occur during migration to the new service, and worked to minimize the impact those roadblocks caused to the overall project.
• Inventoried, prioritized, and managed the transfer of critical website information and assets.
• Rewrote existing website copy to improve SEO compatibility and overall clarity of the message to the visitor.
• Sourced new imagery and other assets on behalf of the organization.
• Mapped existing website information architecture and translated this as clearly as possible to the new website, making improvements where necessary.
• Wireframed multiple revisions of the new website and conducted user testing to ensure the best user experience.
• Maintained a high level of confidentiality while working with donor financial information.
• Assisted with onboarding and familiarizing non-technical staff with the new platform.