About
Hi, I'm Nick! I enjoy designing and building technology that empowers truly meaningful experiences!
Projects
Wearable technology's use for enhanced firefighter safety and effectiveness, with a particular focus on critical firefighting activities
Accessible Water Irrigation System
Final prototype for my first collaborative interaction design team project. A smart shower tablet interface. Fall 2022.
A collaborative project from my first interaction design course at IUPUI (Fall 2022), this is a social network featuring various micro-interactions to check up with friends and those who matter most
Education
Key technologies and languages: C#, JavaScript, Vue, CSS, HTML, and Git.
Work Experience
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Deliver technical assistance to customers via phone, email and remote desktop applications to resolve issues with payment processing applications and point-of-sale integrations
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Troubleshoot software and hardware issues for merchants
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Collaborate with teams to address complex issues and implement solutions
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Train customers on new systems and software to enhance understanding and use
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Facilitate problem resolution maintaining comprehensive records using tools like Salesforce, Confluence, and Jira
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Consistently exceed merchant satisfaction targets with goal of first-call resolution
- Served two years as the elected KMEA District 12 Orchestra Chair for Louisville, representing 35+ middle and high school orchestra programs at state meetings
- Guided students to achieve 'Distinguished' ensemble district assessment ratings annually, helping teams consistently meet high standards.
- Launched an online guitar class and doubled participation from 45 to 90 students in 3 years, expanding the program to two class sections.
- Doubled program participation in three years, from 30 to 60 students, showcasing program-building and engagement strategies.
- Consistently assisted students in achieving high proficiency levels in district assessments each year, showing a track record of encouraging excellence.
- Managed stakeholder relations and coordinated with several district directors annually, exhibiting strong communication skills.
Features
Interview with Julian Lam, Co-Founder of NodeBB
Volunteering
Serving as a volunteer cellist on various worship teams across multiple faith-based organizations in the Louisville area, including: Grace Evangelical Free Church, Southeast Christian Church, and Youth With A Mission
taught music theory twice a year with hands-on instruction to students preparing to engage in global humanitarian work
Certifications
Credential ID ZHNYAANUXKXU
Credential ID K5SADNJN2PPD
Credential ID ARTCRJL2SZHD