Treasury Management Banking; Comprehensive analysis of internal team structure, tools, & processes to inform organizational change management.

US-based Foodservice: Comprehensive website audit to uncover valuable insights and opportunities for improvement of a customer-centric web interface.

Commerical Banking; Transforming an internal banking tool into a functional, modern, intuitive web design.

• Spearhead detailed user experience research and product design for 5+ Fortune 100 clients in finance, B2B2C, and food service, crafting intuitive and efficient web and mobile interfaces to improve user satisfaction, speed-to-market, and task success.

• Develop both low and high-fidelity UI prototypes, comprehensive development handoff guides, and detailed insights reports balancing strategy, research, interaction design, and visual design.

• Ensure all designs adhere to established design systems and meet WCAG 2.1 AA compliance for accessibility.

• Employ advanced UX techniques to generate insights and develop solutions that minimize overhead, maximize customer conversion and retention, and deliver enduring value to stakeholders.

• Serve as a trusted advisor for customer experience and UX, leveraging data to influence product teams, guide strategic decisions, and distill complex topics in a clear and concise way to stakeholders at all levels of the organization.

• Manage junior UX design interns and advise on integrating emerging technologies in conversational tech and AI.

• Manage 500+ research and design students with portfolio creation and product design reviews, resulting in employment for junior designers in top companies in the banking, hospitality, humanitarian, and health industries.

• Facilitate weekly design critique sessions with cohorts of 5-8 mentees, guiding the enhancement of their design thinking and honing their eye for visual design.

• Spearhead the curation of resources for project management, such as review templates, tools, and design repositories, increasing consistency in deliverable reviews for 10+ mentors.

• Collaborate closely with project managers, stakeholders, and developers to ensure user-focused and well-researched design solutions.

• Develop end-to-end experiences with effective visual communication, including typography, color, space, and contrast, resulting in enhanced user engagement.

• Advise on product styling, architecture, and copy alignment with user needs, driving brand consistency and scalable design patterns.

• Design and launch visually appealing and functional websites for small businesses and student organizations using Wix and Squarespace, enhancing online presence and user engagement.

• Customize templates and integrate advanced features to meet client specifications while ensuring optimal usability and aesthetic appeal across devices.

• Conduct comprehensive training sessions with clients to help them manage and update their websites independently, fostering client autonomy and satisfaction.

• Collaborate closely with clients to understand their goals and brand identity, resulting in tailored design solutions that reflect each organization's unique ethos and objectives.