Brooke Alexander
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Brooke Alexander

Product Designer in Vancouver, Canada

Designing digital products informed by real customer experiences and a background in scientific research.

3 months ago

About

As an early career product designer, I get to combine my love for technology with my passion for designing and creating things. I enjoy using my creativity and problem-solving skills to create thoughtful and functional digital experiences.

I started my design studies many years ago when I did a 3-year diploma in fashion design. After that, I travelled the world and have visited at least 25 countries…

One of the most valuable skills I bring to product design comes from my background in environmental science. During my degree, I developed a strong foundation in research methodologies, data analysis, and problem-solving, which have become integral to my design process.

Most recently I ran my own business for 5 years creating online courses and a certification program helping people learn to become life coaches and hypnotherapists.

I'm currently working in customer support which has really helped me think about the product from the customer's perspective because I speak to them every day and learn how they actually use the product, which is often different to how it was designed to be used. I'm designing experiences for customers every day when I talk to them on the phone, demo the product or make a suggestion about how they can complete a task.

Contact

Work Experience

2024 — 2024
Onboarding & Support/Product Design at Clinic Sites
Remote

Helping onboard new Clinic Sites customers to show them how the platform works and helping them design functional websites that help visitors easily book appointments, are optimised for better search engine rankings, and meet ADA guidelines.

I designed a new product feature to help customers launch their websites and connect their domain automatically using Entri. See my portfolio for the full case study.

  • Helping clients customise their websites to meet their specific needs and preferences, including design and content adjustments.

  • Cross-functional collaboration with the development team to address complex technical issues, implement new features, and enhance the platform based on client feedback.

2023 — 2024
Product Specialist at Jane App
Remote

Developed and implemented effective customer support strategies for a diverse range of customers, ensuring seamless resolution of issues and optimal customer satisfaction.

  • Manage multiple customer inquiries simultaneously through various channels demonstrating strong organizational and multitasking skills.

  • Utilise effective communication and presentation skills to articulate the value proposition of the product, addressing client inquiries and concerns with a customer-centric approach.

  • Consistently communicated with customers to address their concerns, while proactively identifying opportunities for improvement in our support processes.

2017 — 2023
Owner at Created Mind Academy
Online

I created a high quality online coaching certification program with 100+ students. Produced 200+ hours of training videos and customer facing materials to educate students on professional coaching skills with ongoing guidance.

  • Collaborated with clients to find solutions that fit their needs and helped them implement solutions long-term

  • Executed quickly, within time constraints while still maintaining quality.

  • Communicated with a wide variety of people on a daily basis and problem solved to address their needs.