Mfonobong Umondia

Mfonobong Umondia

Community Manager in Nigeria, She/her

About

Mfonobong is an experienced Community Manager with a demonstrated track record of success in managing and growing strong and active online communities. She is committed to fostering a good and inclusive environment in which community members feel appreciated and heard.

Work Experience

2022 — Now
San Francisco, California, United States

Designlab is an online platform that teaches in-demand UX/UI design skills through fun, part-time, online courses.

  • Provided personalized mentorship to designers at various skill levels, offering guidance on UI/UX principles, design thinking, and industry best practices.

  • Assist mentees in developing and refining their design portfolios, offering constructive feedback and helping them showcase their skills and projects effectively.

  • Provide insights into career development, job search strategies, and interview preparation for roles in UI/UX design.

  • Engage in collaborative design projects with mentees, offering real-world project experience and fostering a sense of teamwork and accountability.

  • Encourage a project-based approach to learning, ensuring mentees gain practical skills through hands-on design work.

  • Conduct weekly 1-hour video calls with each design student assigned to me.

  • Provide written feedback and discourse on all student project entries.

  • Recommend extra learning materials to assigned students to help them learn more effectively.

2022 — 2023
San Francisco Bay Area
  • Oversaw the entire project lifecycle of the Virtual Design Mentorship Program, from initiation to finish, ensuring adherence to timelines and budget constraints. Achieved a 95% completion rate of mentorship sessions within the allocated time frame, resulting in high participant satisfaction and positive testimonials.

  • Developed and implemented community-building strategies for a regional network of over 5,000 members across multiple locations within 40+ design communities. Achieved a 25% increase in community engagement metrics over the course of one year, fostering a vibrant and active community ecosystem.

  • Conducted regular status meetings and provided clear and concise communication to all advocates in the region, resulting in a 90% satisfaction rate among community leaders. Improved communication channels led to faster issue resolution and increased advocacy for Figma products.

  • Created and curated content for social media, newsletters, and blog posts to engage and inform the community. Achieved a 50% increase in social media engagement and a 30% increase in newsletter open rates, expanding Figma's online reach and driving user engagement.

  • Hosted events, meetups, roadshows, virtual design hangouts, and conferences to connect members and provide value-added experiences. Increased event participation and retention by 60% through diversified event formats and topics, fostering stronger connections among community members and driving product adoption.

  • Collaborated with local partners, vendors, and sponsors to leverage their resources and support community initiatives. Secured $10,000 in sponsorship funds to support community events and initiatives, enabling the expansion of Figma's regional presence and impact.

  • Analyzed community metrics and provided insights to improve engagement, loyalty, and advocacy. Implemented data-driven strategies resulting in a 15% increase in member retention and a 20% increase in user-generated content, enhancing community-driven innovation and product feedback.

  • Conducted community needs assessments and provided feedback to internal teams, leading to the implementation of new features and improvements in the Figma platform.

  • Provided regular reports on community engagement activities and outcomes to the Figma team, demonstrating the impact of community initiatives on business goals. Presented quarterly performance reports highlighting key achievements and actionable insights, informing strategic decision-making and resource allocation.

  • Reviewed new community advocate applications and onboarded new Friends of Figma Community Advocates in the region, ensuring a diverse and inclusive community leadership team. Expanded the advocate network by 60%, across Africa enhancing community representation and fostering inclusivity.

  • Maintained healthy relationships and networks of Figma advocates and users in the region, keeping a pulse on their needs, and sharing successful case studies and feedback with the Figma team. Strengthened brand loyalty and advocacy, resulting in a 20% increase in user referrals and testimonials.

  • Planned and executed multiple projects, ensuring alignment with the Figma brand and goals, resulting in the successful expansion and growth of the FOF Africa program. Achieved a 30% increase in program reach and impact, empowering more designers across the region to collaborate and innovate.

2022 — 2022
Lagos, Nigeria

Treford is an Edutech firm that helps African individuals and businesses get the no-code tech skills they need to develop, build, and scale digital goods globally. This is achieved through cohort-based learning programs across several no-code tech career paths.

  • Co-owned all design learning programs and contributed to key decisions around the UI/UX Design learning curriculum, class structure, programs, and community, resulting in a 20% increase in student satisfaction ratings and a 15% increase in program completion rates.

  • Became the host of all design hangouts on Twitter, increasing engagement by 40% and establishing Treford as a thought leader in the design education space. Grew Twitter followers by 15% and expanded Treford's online presence.

  • Brought facilitators for masterclasses, hangouts, and boot camps, enhancing the quality and diversity of educational content offered by Treford. Introduced new learning formats and topics, resulting in a 20% increase in program enrolment and student engagement.

  • Worked closely with the programs team in confirming dates, topics, and facilitators for all learning programs, ensuring smooth program execution and alignment with student needs. Implemented feedback mechanisms, resulting in a 20% reduction in program cancellations and rescheduling.

Volunteering

2022 — Now
Education Community Manager at Community Leads Africa

Community Leads Africa is a community for people building and managing tech communities in Africa

  • Develop learning programs, and contribute to key decisions around curriculum, class structure, and programs for community managers.

  • Manage the community management podcast series

  • Manage a team of community moderators and oversee the moderation of community discussions

  • Evaluate program outcomes and provided recommendations for improvement

  • Drive community engagement and growth initiatives, including organizing events, and webinars.

  • Collaborate with educators and industry professionals to curate relevant educational content for community members.

  • Establish and maintain partnerships with educational institutions, fostering a supportive learning environment.

  • Utilize various platforms, such as blogs, newsletters, and social media, to disseminate valuable information and resources to the community.

2021 — Now
WTM Ambassador at Google
  • Co-organizing and hosting a series of events, including workshops, seminars, and conferences, aimed at empowering women in technology. Achieved a 30% increase in event attendance and a 20% increase in participant satisfaction ratings through our International Women’s Day events and other technical workshops.

  • Collaborating with local schools, colleges, and tech organizations in Uyo to create mentorship programs and educational initiatives for aspiring female technologists. Established partnerships with five educational institutions, resulting in the enrollment of over 200 students in our mentorship programs.

  • Actively contributing to the Women Techmaker community by sharing resources, success stories, and opportunities to encourage participation and collaboration.

  • Representing the Women Techmaker community at industry conferences, contributing to panel discussions and networking with other advocates for diversity in tech. Raised $5,000 in sponsorship funds for community initiatives and secured speaking opportunities at three industry conferences including Champion Breweries etc.

2018 — 2021
Figma Community Advocate at Figma
  • Developed and executed strategies to grow and nurture the Figma design community in the city of Uyo, resulting in a 70% increase in active community members. Implemented targeted design outreach campaigns resulting in a 50% increase in new member sign-ups within six months.

  • Organized and hosted virtual and in-person events, including webinars, workshops, and meetups, to facilitate knowledge sharing and networking among design enthusiasts. Increased event attendance by 40%.

  • Curated and shared valuable design resources, tips, and tutorials through blog posts, social media, and community forums, contributing to increased engagement and Figma brand loyalty.

  • Collaborated with the product team at Figma to gather user feedback and advocate for community-driven features and improvements within the Figma platform.

2017 — 2019
Ingressive Campus Ambassador at Ingressive
  • Organised and managed a series of successful tech-focused events for university students, including hackathons, workshops, and speaker sessions, attracting over 100+ participating students from various institutions within Akwa Ibom State.

  • Established partnerships with my school at the time (University of Uyo) to promote technology awareness and education in the various departments.

  • Collaborated with local tech companies to sponsor and support our events, fostering valuable connections between students and industry professionals. Secured $2,000 in sponsorship funds and facilitated three internship placements for students from our community.

  • Actively engaged with students through social media, campus clubs, and student organisations to promote Ingressive programs and initiatives. Increased student engagement by 30% through targeted social media campaigns and campus outreach events.

  • Fostered an environment of collaboration and knowledge sharing, encouraging students to explore and apply their technical skills.

  • Facilitated networking events, allowing students to interact with industry experts and potential mentors. I organised six networking events resulting in 50 student-industry professional connections and several mentorship pairings.

Education

2022 — Now
1140 3rd St NE Washington, DC 20002, US
2017 — 2023
Nwaniba Road, Uyo, Akwa Ibom State, Nigeria.

Contact

Twitter
LinkedIn