• Led the design for the customer support internal tool
• Expanded our internal tooling and created better experiences for our customer support and operational teams, which results in better cost optimization.
• Been part of the Web Design System initiative from day one, contributing to components, documents, and styles
• Designed features for in-app support

• Led the design for the customer support internal tool
• Been part of the Web Design System initiative from day one, contributing to components, documents, and styles
• Designed features for in-app support
• Designed for other internal tools

• UX Research for support products and flows
• Customer friction analysis
• Competitive research
• In this role I already started doing Product Design work for the upcoming customer support tool which I owned as a Product Designer after the transition.

• Design and own FAQ and Knowledge Base Architecture, Scalability, Content and User Experience
• Conduct qualitative and quantitative research and perform usability tests
• Collaborate with other teams on improving processes, tools, and products
• Own and Improve FAQ and Knowledge Base search optimization
• Research & Develop new front-end features to improve FAQ and Knowledge Base UX for Customer Support
• Create eLearning Videos in After Effects (Motion Design)