```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FV6kZsAPfcse7U8CHvZfyq5AhFqo1%2F1pL4OA9paLd6AcvyJtCp%2F677cb249-1884-4808-be78-530e621646a0.png?alt=media&token=d580cbc4-beb8-4cb3-a0b7-841f003b3314","id":"677cb249-1884-4808-be78-530e621646a0","width":4096,"height":3072,"filename":"SS2.0.png","type":"image/png","caption":"","border":false}]}
```

Contributed in designing 2nd generation of SmartSpeaker you see at a merchant shop. Enabling it with a couple of new features and solving issues in the 1st gen SmartSpeaker, along with defining a brand language for devices which would be used to design the family of products constitued for majority of this project.

\
Unable to share details due to confidentiality contracts, please reach out to me at adityamukherje789@gmail.com to know more.

SmartSpeaker 2.0

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FV6kZsAPfcse7U8CHvZfyq5AhFqo1%2F9C5r3XK1YexWetcXDavn%2F758f828a-e954-4422-8389-0e13f595dbe8.png?alt=media&token=9d82105b-96ba-44f9-8f11-3efa43485761","id":"758f828a-e954-4422-8389-0e13f595dbe8","width":4096,"height":3072,"filename":"Slide 4_3 - 4.png","type":"image/png","caption":"","border":false}]}
```

### Designed the checkout experience for PhonePe payment gateway, which is integrated to online business for payment acceptance. Introduced multiple new instruments to pay by and nudge to link to PhonePe, which increased transactions processing through PhonePe by a significant amount.

### Unable to share details due to confidentiality contracts, please reach out to me at adityamukherje789@gmail.com to know more.

Checkout experience in Payment Gateway

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FV6kZsAPfcse7U8CHvZfyq5AhFqo1%2FI9EvKSEs3UUiQlGvb8OF%2Fd7d3976c-6657-4b8a-a559-db7e4d3be10a.png?alt=media&token=6f8ede2a-58bb-4477-94ab-2e8be3b6cab3","id":"d7d3976c-6657-4b8a-a559-db7e4d3be10a","width":4096,"height":3072,"filename":"guardian .png","type":"image/png","caption":"","border":false}]}
```

Guardian is a risk operating system by PhonePe which acts in Background to save payments processed on platform from fraud. Sometimes the logic by which it catches fraud can identify some honest payments as fraud. Designed a tool to identify those anomalies to hold system from blocking those payments.

\
Unable to share details due to confidentiality contracts, please reach out to me at adityamukherje789@gmail.com to know more.

Anomaly Detection tool for Guardian bPhonePe

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FV6kZsAPfcse7U8CHvZfyq5AhFqo1%2FKDvtg9eTpneTSZvtLKV3%2Ff90c944f-9340-483b-a40d-3510421a321f.png?alt=media&token=15401ad8-9a79-41c9-af0b-b313cbc0e23e","id":"f90c944f-9340-483b-a40d-3510421a321f","width":4096,"height":3072,"filename":"PBwebIA.png","type":"image/png","caption":"","border":false}]}
```

Drove revamp of information architecture of the platform along with UI, from a essentially IA-less product to a hybrid platform that accommodated needs of a offline business, online business and FASTag merchants in on product.

\
Unable to share details due to confidentiality contracts, please reach out to me at adityamukherje789@gmail.com to know more.

IA+UI revamp of merchants' dashboard at PhonePe

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FV6kZsAPfcse7U8CHvZfyq5AhFqo1%2FSZaYFedrH3hSfIZam5yv%2F92c68464-56e1-4cce-b288-5e389c42752a.png?alt=media&token=466ea1f7-4a8d-4d8f-967f-725cd2d082a6","id":"92c68464-56e1-4cce-b288-5e389c42752a","width":4096,"height":3072,"filename":"BAU:history.png","type":"image/png","caption":"","border":false}]}
```

Designed the 'History' module of the PhonePe for Business merchant dashboard that includes everything related to Business-as-usual tasks of a SME business owner. This module included the most critical things such as Transactions, Settlements, Refunds, Disputes. The changes introduced more usage of the certain features, and a huge dip in support tickets raised by merchants, hence reducing CX cost by a significant margin.

\
Unable to share details due to confidentiality contracts, please reach out to me at adityamukherje789@gmail.com to know more.

Simplifying Business-as-usual tasks of a SME business owner at PhonePe

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FV6kZsAPfcse7U8CHvZfyq5AhFqo1%2FZxSHvscpCOgcwX1A3Lgo%2Fce635213-ab7a-4750-86f2-8216690eb9b8.png?alt=media&token=726a5a22-e691-4862-a29d-d31c18bde0de","id":"ce635213-ab7a-4750-86f2-8216690eb9b8","width":4096,"height":3072,"filename":"perftest.png","type":"image/png","caption":"","border":false}]}
```

### PhonePe includes a suite of products with some of them having a very high traffic and important functions to afford to go down for even a minute. To ensure this there is a rigorous performance testing that happens for products across pods. 

### This process was scattered and unorganised which led to issues in performance of a few releases. Designed a integrated environment to facilitate performance testing and analysis efficiently.

### Unable to share details due to confidentiality contracts, please reach out to me at adityamukherje789@gmail.com to know more.

Performance testing tool

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FV6kZsAPfcse7U8CHvZfyq5AhFqo1%2Fdevice-purchase-journey%2F5a1f1f0c-7ea0-4234-ab72-9fd6150d7c21.png?alt=media&token=123274b1-b1be-4a3a-8865-e109e0a8fafb","id":"5a1f1f0c-7ea0-4234-ab72-9fd6150d7c21","width":4096,"height":3072,"filename":"Slide 4_3 - 2.png","type":"image/png","caption":"","border":false}]}
```

### Designed the 'shop for merchant products' in PhonePe for Business app for merchants to directly order devices from. Earlier the device purchase was facilitated by on-ground agents only. This project reduced the deployment cost by a great margin and increased activation by a significant rate.

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FV6kZsAPfcse7U8CHvZfyq5AhFqo1%2Fdevice-purchase-journey%2F9aefea8d-e933-46a0-bded-42dcbebaeded.png?alt=media&token=9a0b7398-3ef5-410b-8455-b7e84481af7f","id":"9aefea8d-e933-46a0-bded-42dcbebaeded","width":4096,"height":3072,"filename":"Slide 4_3 - 3.png","type":"image/png","caption":"","border":false}]}
```

### Unable to share details due to confidentiality contracts, please reach out to me at adityamukherje789@gmail.com to know more.

'Shop' for Merchant devices

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FV6kZsAPfcse7U8CHvZfyq5AhFqo1%2FftLFNfKbuxJoGgIjCzES%2Fa50f899b-74c0-4eea-86fc-1145dff94a8c.png?alt=media&token=c1da6392-d085-4f77-a291-9036b42a9e15","id":"a50f899b-74c0-4eea-86fc-1145dff94a8c","width":4096,"height":3072,"filename":"nfcss.png","type":"image/png","caption":"","border":false}]}
```

Worked on a new category product for merchants to accept all types of payments and validate them in a same device, without need of a smartphone. Designed the hardware, embedded interactions, and corresponding touchpoints in merchant app.

### Unable to share details due to confidentiality contracts, please reach out to me at adityamukherje789@gmail.com to know more.

'Tap and Pay' Smartspeaker

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FV6kZsAPfcse7U8CHvZfyq5AhFqo1%2Fl0WQXh2QyxnDSHrLF6fu%2Fa0821bdc-7c21-42ef-a283-968601d1014f.png?alt=media&token=9a82a3ce-07ef-4217-953f-95d8016ca02b","id":"a0821bdc-7c21-42ef-a283-968601d1014f","width":4096,"height":3072,"filename":"PGonboarding.png","type":"image/png","caption":"","border":false}]}
```

Designed the end-to-end onboarding journey of a online business to integrate their store with PhonePe payment gateway. Digitsed the process which was \~80% manual and required on-call agents to complete; and improved the rest of the digital journey which increased completion rate, onboarding success rate significantly.

\
Unable to share details due to confidentiality contracts, please reach out to me at adityamukherje789@gmail.com to know more.

Onboarding merchants on PhonePe Payment Gateway

Product Designer

Onboarding merchants on Payment Gateway

Anomaly Detection tool for Guardian

Checkout experience in online shopping

Purchase journey for merchant devices

Simplifying Business-as-usual tasks of a SME business owner

IA+UI revamp of merchants' dashboard

Contributed to design of multiple features for Begig- a tailored hiring platform for tech jobs, including onboarding, job search, applications.

Begig

Designed the Web dashboard product for a FMCG distributors, primary TG of Creditail- startup aiming at enhancing supply chain of FMCG across distributors, wholesalers and merchants, by solving credit problems in the chain.

Aditya Mukherjee

2024