🔥
Staying positive
About
Product Designer in Bay Area USA 🇺🇸. I design products connecting in-person hospitality with digital experiences.
Contact
Email
LinkedIn
Projects
2024
2023
2023
Simple Metalens - SMD Tool: A free optics tool to help engineers build and simulate metalenses
2023
2023
2023
Work Experience
2022 — Now
- Lead design efforts, including user research, interface and experience design, and prototyping while partnering with founding team to translate product vision and strategy into human-centered design solutions. - Productivity Cross-Platform App (iOS, Android, desktop, web)
- Lead new user onboarding revamp to cut abandon rate by a targeted 40%. - Social Networking Cross-Platform App (iOS, Android, web)
- Spearheaded design process for the merchandise storefront website launch. - MiraiMart, Studio Mirai
- Led website redesign: Improved communication effectiveness with proper information architecture to reduce task time by 40%. - Non-Profit
2021 — 2022
Sr. Workplace Experience Coordinator at Spotify
Boston, MA
- Identified employee motivations and addressed return-to-office difficulties by deploying purposeful events, increasing peak daily occupancy from 5% to 35% in the first 4 months of reopening-the-office.
- Owned global programs and budgets while working cross-functionally to deliver impactful, high-quality workplace experience, resulting in 200% increase in engagement.
2019 — 2020
Workplace Experience Manager at thoughtbot
Boston, MA
Introduced strategic workplace experience for optimal performance, growth, and wellbeing of teams.
2019 — 2019
Workplace Experience Manager at Yesware
Boston, MA
Established initiatives to promote enjoyable, dynamic experience with support from people operations.
2015 — 2019
Manager, Consulting & Valuation at HVS
Hong Kong
- Designed guest experience that empowers clients with ROI-driven strategies based on in-depth market research, financial forecasting and collaboration with architects.
- Completed 20+ hospitality investment advisory projects across Asia Pacific.
2014 — 2015
Guest Experience Specialist at Renaissance Hotel
Hong Kong
Elevated departmental performance by collaboratively delivering quality guest service and valued experience.
Side Projects
2021
wds
Podcast dedicated to workplace design. Hosted by me, wds explores the world of workplace experience (WX) and spatial design through the eyes of hospitality, office operations and the people and culture team.
Education
2022 — 2023
UX Academy at Designlab
2010 — 2014
BS in Hospitality Administration at Boston University