My days are primarily focused on our internal tool, Apollo, our home grown solution to risk rating, policy management, claims management and billing. In the day to day you can catch me:

🧐 Learning SO MUCH about the complexities and nuances of our different product areas, our 
customer needs and the roles of our primary users—our own employees
🧠 Obsessing over the open-ended and ambiguous problems that sit at the intersection of 
complex domains and non-linear workflows
🕵🏻 Balancing trade-offs to solve those problems, with mindfulness of short-term needs, long-term direction, and inevitable constraints
🤝 Building relationships with different departments to support their needs, and providing education on the availability and usefulness of UX tools and resources
💡 Defining key areas of improvement for each product area based on company goals and findings 
from our user research
✨ Jumping into the weeds with whatever research, design or prototyping needs doing