Jake Cox

Jake Cox

Human Centred Designer in Australia, He/Him

About

Widely skilled designer and digital strategist, specialising in human centred design, with 10+ years proven experience delivering digital solutions in public, private, and non-profit sectors.

Case studies of my most notable projects below.

For complete work history, visit my LinkedIn.

Projects

2023
Intranet Research Study at Department of Infrastructure, Transport, Regional Development, Communication and Arts

Conducting a holistic user research study to understand how a department's intranet experience can evolve and improve

2021

Designing a digital-front door for Singapore citizen services and border transactions

2020

Web content design for an Australian government service which protects the integrity of education for international students

2020

Relaunching Carers Australia's website

2020

Relaunching the National Carers Week website

2019
Salesforce Portals at LendLease

Design of several B2C & B2B Salesforce portals for LendLease

2019
Business Brokerage Portal UI Design at Chubb Insurance

Development of a clean and modernised brokerage portal UI for insurance agents

2018
Multi-Organisation Intranet Research Study at ActewAGL

A comprehensive research study of how employees use digital workplace tools in a multi-organisation intranet environment

2017

Design of a new claims process for the Child Care Subsidy package, replacing old child care rebate & benefit packages

2016
DirecTV Now at AT&T (via Massive Interactive)

Adaptation of an Apple-centric video streaming experience to multiple mobile, tablet, web, & TV platforms

2015
Optus Entertainment at Optus

Launching new on-demand entertainment offerings as add-ons to Optus' product catalogue.

The MyAccount area I designed for managing entertainment subscriptions is still in-place today, and is now known as 'Optus SubHub'.

2015
Cash by Optus at Optus

Design of a groundbreaking industry-first cardless, wearable & mobile NFC payments app

2015

Relaunching the QPAC website to provide a more modern and premium web experience

Contact

LinkedIn