Nordea is one of the largest banks in Europe. Nordea offers a wide range of financial services, including comprehensive digital solutions for personal and corporate banking customers.
I joined Nordea's Design Language team in 2019. Initially, I focused on ensuring delightful and consistent visual communication across Nordea's mobile and web services for personal banking customers. My role soon became UX-centric: as a contributor, I managed and developed Nordea's design system.
Nordea Design System, developed fully in-house, is a comprehensive design system. My team was responsible for overseeing the consistency and comprehensiveness of Nordea's digital experiences. Additionally, the team focused on ensuring that designers and engineers had sufficient tools and information to be successful in delivering solutions.
As part of my role, I discovered and tackled various challenges and opportunities. Key themes in my work included:
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Ensuring consistent experiences across digital products
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Bridging communication gaps among a large community of designers, managers, and engineers
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Addressing the lack of centralised documentation for design patterns and guidelines
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Evaluating and addressing accessibility knowledge gaps
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Aligning design and development efforts
Key highlights from my work include:
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Developed accessible interaction patterns that bring value across a wide range of modules in Nordea's digital products
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Collaborated on research projects to gather valuable insights on usability and application of Nordea Design System
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Advocated the adoption of Nordea Design System and inclusive design methods across the organisation
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Created extensive documentation on nordea.design
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Co-facilitated workshops, training sessions, and community events to foster collaboration across the Nordea design community
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Bonus: expanded the in-house asset libraries with delightful illustrations, icons, and imagery