```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FOIFg5DSuQOeOBiSzSCkpoQ5rqJA3%2FMUDqzDKTRUmUDccaxZGd%2F0e902e4d-8c95-4a1f-a16a-1b09d4f85635.png?alt=media&token=0c511190-9f36-4142-b68f-5bb00a1093e5","id":"0e902e4d-8c95-4a1f-a16a-1b09d4f85635","width":3200,"height":2400,"filename":"Frame 3.png","type":"image/png","caption":"","border":false}]}
```

**Problem**

Designing a carbon footprint tracking feature for a travel app that helps people reduce their carbon footprint is an important problem to address because flying is a major contributor to global carbon emissions, and there is a growing need for more sustainable travel options. By providing users with information about carbon emissions and alternative modes of transportation, and by offering carbon offsetting options, the feature could help reduce travel's environmental impact and make it easier for people to make more sustainable choices. This is particularly relevant in the current context, where concerns about climate change and the need for rapid, unprecedented lifestyle change are at the forefront of public discourse. By addressing this problem, you can help to make a positive impact on the environment and contribute to the global effort to reduce carbon emissions.

## **Challenge**

> Design a carbon footprint tracking feature for a travel app that helps people reduce their carbon footprint.

## **List of Problems and Challenges**

**LACK OF ACCURATE OR COMPREHENSIVE DATA:** It may be difficult to obtain accurate and comprehensive data about carbon emissions from different flights or transportation options, which could make it challenging to provide users with accurate and useful information.

**USER BEHAVIOR CHANGE:** It can be difficult to motivate people to change their behaviour, particularly when it comes to something as ingrained as travel habits. It may be challenging to persuade users to consider alternative modes of transportation or to offset their carbon emissions.

**COMPLEXITY:** Offsetting carbon emissions or finding more sustainable travel options can be complex and time-consuming. It may be challenging to design a feature that makes these options easy and convenient for users.

**COST:** Offsetting carbon emissions or choosing alternative modes of transportation may be perceived as more expensive by some users. It may be challenging to design a feature that makes these options accessible and affordable for a wide range of users.

**COMPETITION:** There may be other apps or services that offer similar features, and it could be challenging to differentiate your product and attract users.

**LEGAL AND REGULATORY ISSUES:** There may be legal or regulatory issues to consider when offering carbon offsetting options or providing information about carbon emissions, such as consumer protection laws or environmental regulations.

*A few additional potential problems and challenges*

**USER TRUST:** Some users may be sceptical of carbon offsetting or may be unfamiliar with the concept. It may be challenging to design a feature that inspires trust and confidence in users, and that effectively communicates the benefits and impact of offsetting.

**USER ENGAGEMENT:** It may be challenging to design a feature that is engaging and useful to users over the long term. You will need to consider how to keep users engaged and motivated to continue using the feature and reduce their carbon footprint.

**TECHNICAL CHALLENGES:** There may be technical challenges involved in integrating carbon offsetting options or other sustainability data into the flight search feature. You will need to consider how to design a feature that is reliable and easy to use, and that integrates seamlessly with the rest of the app.

**MARKETING AND PROMOTION:** It may be challenging to effectively promote and market the flight search feature to your target audience. You will need to consider how to effectively communicate the value and benefits of the feature to potential users, and how to stand out in a crowded market.

## **Summary**

Flying contributes around 2.5% of global emissions, and with upwards of 50,000 planes expected to take to the skies by 2040, there is a growing need for more sustainable travel options. Some people are adopting a “flexitarian” approach to flying, reducing the number of flights they take, while others are offsetting their carbon emissions through investment in clean energy projects or by flying less.

## **Background**

It is an important problem to address because flying is a major contributor to global carbon emissions, and there is a growing need for more sustainable travel options. By providing users with information about carbon emissions and alternative modes of transportation, and by offering carbon offsetting options, the feature could help to reduce the environmental impact of travel and make it easier for people to make more sustainable choices. This is particularly relevant in the current context, where concerns about climate change and the need for rapid, unprecedented change in lifestyles are at the forefront of public discourse. By addressing this problem, we can help to make a positive impact on the environment and contribute to the global effort to reduce carbon emissions.

## **Ideation Phase**

## **Who could be the Audience?**

The audience for this feature would include travellers who are concerned about the environmental impact of their travel, frequent flyers who want to reduce their carbon footprint, and environmentally-conscious individuals who want to make more sustainable travel choices. Potential motivations for using this feature could include a desire to reduce one’s carbon footprint and make a positive impact on the environment, a sense of personal responsibility for reducing one’s impact on climate change, and a desire to be more environmentally conscious in one’s daily life. Fears or concerns could include the perceived cost or inconvenience of alternative modes of transportation, a lack of knowledge about how to offset carbon emissions or find more sustainable travel options, and a fear of being judged by others for not flying.

**CATEGORIES OF PEOPLE:** The target audience for this feature could include a range of travellers, including business travellers, leisure travellers, eco-conscious travellers, and frequent flyers.

**MOTIVATIONS AND FEARS:** Potential motivations for using this feature could include a desire to reduce one’s carbon footprint and make a positive impact on the environment, a sense of personal responsibility for reducing one’s impact on climate change, and a desire to be more environmentally-conscious in one’s daily life. Fears or concerns could include the perceived cost or inconvenience of alternative modes of transportation, a lack of knowledge about how to offset carbon emissions or find more sustainable travel options, and a fear of being judged by others for not flying.

**POTENTIAL SITUATIONS:** People may face the problem of trying to reduce their carbon footprint when planning or booking travel, or when considering how to offset the emissions from past flights.

**DIGITAL PRODUCTS:** The carbon footprint tracking feature could be offered as a feature within a flight tickets app. Additionally, it could also be offered as a standalone app, or as a feature within other types of apps or digital products, such as a personal finance app or a wellness app. The feature could also be offered as a website or through other digital channels, such as email or social media.

## **Research**

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FOIFg5DSuQOeOBiSzSCkpoQ5rqJA3%2FMUDqzDKTRUmUDccaxZGd%2F4960f795-a4a0-4edb-a9b6-b199406400c6.png?alt=media&token=b87ffe5c-2456-4ec2-b34b-7e6b1a187bbe","id":"4960f795-a4a0-4edb-a9b6-b199406400c6","width":3200,"height":3566,"filename":"persona david.png","type":"image/png","caption":"","border":false},{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FOIFg5DSuQOeOBiSzSCkpoQ5rqJA3%2FMUDqzDKTRUmUDccaxZGd%2F8cb8dc45-0e74-4ebd-85c7-56b31f0f8c13.png?alt=media&token=62910146-e042-425f-b4d4-c4dc92d90c7d","id":"8cb8dc45-0e74-4ebd-85c7-56b31f0f8c13","width":3200,"height":3566,"filename":"persona rachel.png","type":"image/png","caption":"","border":false}]}
```

Rachel, 25 and David, 35

**PERSONA 1:** Rachel, 25 Rachel is a recent college graduate who is passionate about environmental issues and wants to reduce her carbon footprint. She frequently travels for work and leisure and is always looking for ways to make her travel more sustainable. Rachel is tech-savvy and loves trying out new apps and tools that can help her live a more sustainable lifestyle.

**PERSONA 2:** David, 35 David is a busy executive who travels frequently for work. He is conscious of the environmental impact of his travel, but often feels like he doesn’t have the time or resources to make more sustainable choices. David is looking for an easy and convenient way to offset his carbon emissions from travel and would be interested in an app that could help him do this quickly and efficiently.

## **Interview**

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FOIFg5DSuQOeOBiSzSCkpoQ5rqJA3%2FMUDqzDKTRUmUDccaxZGd%2F52b9346a-5c29-4c90-9977-ebaaff73865a.png?alt=media&token=75541d9d-13cc-4366-8a06-78d2c07e64aa","id":"52b9346a-5c29-4c90-9977-ebaaff73865a","width":3072,"height":8192,"filename":"rachel interview.png","type":"image/png","caption":"","border":false}]}
```

Interview with Rachel, 25

[👉](https://yaytext.com/emoji/backhand-index-pointing-right/) [Interview with David](https://www.notion.so/native/enech/Interview-with-David-9e22b3e2af744efc85fbd40b55939472?deepLinkOpenNewTab=true)

## **Affinity Diagram**

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FOIFg5DSuQOeOBiSzSCkpoQ5rqJA3%2FMUDqzDKTRUmUDccaxZGd%2F1c26e7bc-eec3-46f4-9bd2-0b97b5aae309.png?alt=media&token=19e15c8a-50de-44d7-b4e9-1d8288b984aa","id":"1c26e7bc-eec3-46f4-9bd2-0b97b5aae309","width":1400,"height":1902,"filename":"carbon affinity.png","type":"image/png","caption":"","border":false}]}
```

Affinity Diagram

💡 *Users like Rachel would be interested in a flight search feature that displays carbon emissions estimates and offers offsetting options.*

*Users like Rachel would appreciate recommendations for alternative modes of transportation with lower carbon emissions.*

*Users like Rachel prefer to receive information about sustainability through in-app resources and social media.*

## **Competitive background**

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FOIFg5DSuQOeOBiSzSCkpoQ5rqJA3%2FMUDqzDKTRUmUDccaxZGd%2Fd6cbcde9-dda6-42d0-90fa-cadc601b122a.png?alt=media&token=1b4db73f-a52d-4ee1-8382-a2d0948d1c6b","id":"d6cbcde9-dda6-42d0-90fa-cadc601b122a","width":1400,"height":1050,"filename":"cmope.png","type":"image/png","caption":"","border":false}]}
```

Competitive background

**[ATMOSFAIR ](https://www.atmosfair.de/en/)**This is a carbon offsetting platform that allows users to offset the emissions from their flights, as well as from other activities such as driving and heating their homes. The platform provides users with a flight calculator that estimates the carbon emissions of a particular flight and allows them to offset these emissions by purchasing carbon credits.

**[CARBON CONSCIOUS TRAVEL ](https://carbon-conscious-travel.com/)**A personal blog focused on raising awareness about different ways to travel, how to reduce carbon footprint, and giving suggestions from personal experiences.

**[ECO ACT ](https://eco-act.com/)**EcoAct is an international climate consultancy and project developer, helping businesses and organizations succeed in their climate ambitions. Simplifying the challenges and complexities involved, we help you deliver sustainable business solutions for a low-carbon world.

**[CLIMATE IMPACT PARTNERS ](https://www.climateimpact.com/)**ClimateCare is a profit-for-purpose environmental and social impact company known for its role in providing carbon offset services, with a particular focus on using carbon and other results-based finance to support its ‘Climate+Care Projects’.

**[CAPTURE ](https://www.thecapture.club/)**is a carbon footprint tracker that helps you learn more about your carbon emissions and carbon footprint from your daily lifestyle. Capture can help you towards achieving a sustainable lifestyle, whether through sustainable travel, reducing your dietary carbon footprint, or removing CO2 by offsetting the CO2 emissions you can’t avoid.

**[AERIAL ](https://www.aerial.is/)**is the easiest, most accurate way to manage your carbon footprint and sustainable lifestyle. We automatically track your emissions, give you an effortless way to offset them, and offer exclusive insights into how you can live sustainably.

**[EARTH HERO ](https://www.earthhero.org/)**makes acting on climate change easily. It helps you take positive practical action in response to the climate emergency while discovering more satisfying ways to live. Earth Hero connects you to a global movement rising to the interconnected crises of climate change and rapid species loss. Choose from personalized actions in areas such as travel, food, energy, and advocacy. Compare your emissions reduction with science-based recommendations for a liveable planet.

**[KLIMA ](https://klima.com/)**offers a simple way to live a carbon-neutral lifestyle. By calculating your carbon footprint and investing in climate projects that capture or prevent carbon emissions, you can offset 100% of your CO2e emissions in just a few minutes. In addition to offsetting your emissions, you can also learn how to reduce your carbon footprint and see the positive impact of your efforts.

## **Features**

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FOIFg5DSuQOeOBiSzSCkpoQ5rqJA3%2FMUDqzDKTRUmUDccaxZGd%2Fb43e4b63-7fae-46ac-85d9-f5aea2c614d5.png?alt=media&token=60d5a7b3-7127-40c4-a08f-5bf78038eddc","id":"b43e4b63-7fae-46ac-85d9-f5aea2c614d5","width":1400,"height":1088,"filename":"featurescarbon.png","type":"image/png","caption":"","border":false}]}
```

The carbon footprint calculator feature allows users to input information about their flight (such as distance, aircraft type, and class) and calculate the carbon emissions of the flight. This helps users understand the environmental impact of their travel and make more informed decisions. Carbon offsetting, offered by several competitors, involves purchasing carbon credits or investing in sustainability projects to offset the carbon emissions of flights. This can help users reduce the environmental impact of their travel and mitigate their carbon footprint. Some competitors offer features to help users find and book more sustainable travel options, such as lower-emission flights or alternative modes of transportation. Carbon footprint tracking features allow users to track their carbon emissions and carbon footprint over time, helping them understand their overall environmental impact and identify opportunities to make more sustainable choices. Educational resources provided by several competitors offer information on how to offset carbon emissions, choose more sustainable travel options, and make other lifestyle changes to reduce environmental impact.

## **Design ideas**

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FOIFg5DSuQOeOBiSzSCkpoQ5rqJA3%2FMUDqzDKTRUmUDccaxZGd%2Fd5baef41-a0aa-47ef-887f-e43f7871af5d.png?alt=media&token=7954d392-9f4a-447a-8dff-42a7984b3062","id":"d5baef41-a0aa-47ef-887f-e43f7871af5d","width":3200,"height":2400,"filename":"Frame 2.png","type":"image/png","caption":"","border":false}]}
```

Introducing a new idea of the Carbon Footprint Tracking feature for [Flighty](https://www.flightyapp.com/) — you can track the environmental impact of your flights and make more sustainable travel choices. It will be possible to check the carbon emissions associated with each flight right in the app and compare them to alternatives, giving you the information you need to make more eco-friendly decisions.

```cv
gallery
{"layout":"hscroll","images":[{"src":"https://firebasestorage.googleapis.com/v0/b/maitake-project.appspot.com/o/pages%2FOIFg5DSuQOeOBiSzSCkpoQ5rqJA3%2FMUDqzDKTRUmUDccaxZGd%2F6aad785c-a8ab-4ace-b0e5-4005d968037e.png?alt=media&token=1679a97d-671b-414f-9bcd-d72c1132a44f","id":"6aad785c-a8ab-4ace-b0e5-4005d968037e","width":3597,"height":3600,"filename":"Content.png","type":"image/png","caption":"","border":false}]}
```

Not only will this feature benefit the environment, but it will also be beneficial for passengers, who are becoming increasingly conscious of their impact on the planet.

*note that this feature is not implemented in production. Design references were from the [Aerial app](https://www.aerial.is/)*

Additionally, this feature will also set the app apart from competitors and attract more users who are interested in sustainable travel. It could also help the company to position itself as a socially responsible app that cares about the environment and attract more loyal customers and sponsors.

UX Case Study: Carbon Footprint Tracking Feature

UX Designer

Editor's Choice award July

UX/UI Case Study for Inclusive Landing Page for Parliament of Georgia was awarded 3rd place and an Editor's choice award for Pride Month challenge for June 2024

Those who earn the Google UX Design Certificate have completed seven courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for introductory-level roles in UX design. They can complete the design process from beginning to end: empathizing with users, defining their pain points, coming up with ideas for design solutions, creating wireframes and prototypes, and testing designs to get feedback.

Google UX Design Professional Certificate

* [Agile Methodologies](https://www.linkedin.com/learning/search?keywords=Agile%20Methodologies)

* [UX Research](https://www.linkedin.com/learning/search?keywords=UX%20Research)

Agile User Experience Design and Research

Certificate of Membership

Google Analytics for Beginners

Uxcel Certificate collection

Skills: Human Computer Interaction · Problem Solving\
[ID 142835](https://www.interaction-design.org/members/elene-chekurishvili/certificate/course/302e35b5-0649-4e02-bbd1-be7b20beba17?certificateType=course)

Interaction Design Foundation (IxDF) logo User Experience: The Beginner’s Guide

Certification of Completion Webflow 101Certification of Completion Webflow 101

Skills: Human Computer Interaction · Mobile Interface Design · Design Thinking · Design Patterns · Accessibility · Project Management · Qualitative & Quantitative Research Methodologies · Product Development · UX Strategy · UX Research · Product Design · Design Principles · User Experience (UX)

Product Designer

Certificate C2 Proficient

Skills: Human Computer Interaction · Qualitative & Quantitative Research Methodologies · Problem Solving

UX & UI Design Jumpstart

Tools and resources

* [The role of UX Research in the product lifecycle](https://bootcamp.uxdesign.cc/tune-why-do-we-skip-the-research-phase-at-all-090de0fe1cb7) →\
  Why do we skip the research phase at all?\
  By [Elenee Ch](https://medium.com/u/af8dcba4ae31?source=post_page-----2eef4414ec4f--------------------------------)

Power of beauty, alarm clock UX, design system framework

As the UX designer for the "Youth Card" project, I had the opportunity to lead the design of both the web and app interfaces. This sister project to "Youth Tbilisi" aimed to create a versatile card for young people to use for shopping and more. We developed a local Georgian version of the YouthCard EU, tailoring it specifically to our audience's needs. Through detailed research and user testing, we ensured the design was both functional and engaging. It was rewarding to see our efforts culminate in a tool that enhances the everyday lives of Georgian youth.

Youth Card

Web page design and logo redesign for Tbilisi-based NFT Investment Fund and Production Studio.

Eternitycap.fund

I had the pleasure of working on the "Georgia National Tourism Administration" project for the georgia.travel website. Starting from the hi-fidelity design stage, where most of the UX work was already completed, I focused on the UI aspect. My role involved creating and expanding the design system and developing various templates for specific pages. This project was all about making Georgia's beauty and diversity shine through a visually stunning and user-friendly platform, and it was exciting to contribute to promoting Georgia as a premier tourist destination.

Georgia.Travel

Worked as a UX/UI designer on the web design for genderequality.ge, a digital library that serves as an institutional memory on gender equality topics. This platform helps anyone interested in gender equality issues to enhance their knowledge and awareness.

Genderequality.ge

UX/UI design for Young Diplomats of Georgia organisation.

Diplomats.ge

Web page design for local perfume and cosmetic supplier.

Prestige.ge

As a Senior UX Generalist and UI Designer at Artmedia, I led the redesign of our outdated website, bringing it up to modern standards. I also collaborated closely on creating the visual identity for Artmedia, our web development company, and designed unique characters for the staff, adding a distinctive and personal touch to our brand.

Artmedia Web Design

As the UX designer for the "Youth Tbilisi" project, I led the design from the initial concept all the way to the final product. My focus was on creating a user-friendly and engaging platform tailored for Tbilisi's youth. Through thorough research and user testing, we developed a design that truly resonates with our audience. It was a rewarding process to see our ideas come to life and make a real impact.

Youth Tbilisi

A landing page and web page redesign for the largest travel portal Visit Batumi is owned by the Department of Tourism and Resorts of A/R Ajara, Georgia, which is responsible for marketing the tourist products of the Ajara region of Georgia.

Visitbatumi

Collaborated with other Web designers and together esigned the UX/UI for UGSPN's website, which is dedicated to advancing knowledge and fostering critical discussions on national security and policy challenges. The site aims to promote empirical research, evidence-based policy solutions, and a deep understanding of nationalism and security within academic and public spheres.

UGSPN.org

I worked on the UX/UI for the "ID Card" project, an archive-type website that serves as a knowledge base where users can download public keys for various purposes. This project is a sister site to sda.gov.ge, and I contributed to both.

SDA ID card web design

Working on the "places.georgia.travel" project in collaboration with the National Tourism Administration of Georgia was an exciting challenge. Initially, we received conceptual designs that required significant reshaping to enhance usability. My role involved creating lo-fi and hi-fi wireframes, developing various user flows, and expanding the design system to ensure a seamless user experience. This project aimed to provide tourists with easy access to comprehensive information about tourist facilities in Georgia, integrating modern technologies and ensuring cross-platform compatibility. It was a rewarding experience to contribute to a platform that enhances the visibility and connectivity of Georgia's tourist sites.

Places.Georgia

A sister sub-domain web design for Visitbatumi. The particular website is for business purposes, dedicated to providing places and venues for business meetings.

Mice Batumi

The web page design for The Center for Strategic Research and Development of Georgia - one of the first civic organizations in Georgia, founded in 1995.

Actio.ge

I had the opportunity to work on the "sda.gov.ge" project for the State Services Development Agency. As a UX/UI designer, I started from the conceptual design phase, creating both hi-fi and lo-fi wireframes. I was responsible for building and expanding the design system from scratch, ensuring a cohesive and user-friendly experience. Additionally, I contributed to the creation of custom icon packs to enhance the visual appeal and usability of the site. This project aimed to develop innovative, user-centered state services, and it was fulfilling to play a part in supporting significant national and international initiatives and reforms.

Sda.gov.ge

App and logo design for Dictionary of foreign words in Georgian.

Utskho app

As a UX/UI designer for the "Head.org.ge" project, I created visuals from scratch and conducted user interviews to enhance the website’s usability. The site features a clear, user-friendly layout, responsive design, engaging visuals, and multimedia elements to showcase the agency's impact.

Head.org.ge

From Untiteld 2023, to Ongoing series where I create illustrations of my friends and family using a flat 2D art style imitating family pictures and Doodle series focusing on self-care and mental health, as well as From food to everyday objects... it’s a series where I attempt to unleash ✨creativity✨ by pushing boundaries and exploring new tools to create art.

Illustrations

Designed the website for Simoneti Winery, a local winemaker with no online presence. By working on UX/UI design and creating visuals, I helped them establish a unique brand and showcase their products to a broader audience.

Simoneti Winery Web Page

Narval is a project by three young developers who need a portfolio-style website to showcase their services and future projects. Since the team is still early in their careers, they wanted something clean and straightforward, making the current design concept a solid starting point

Narval eCommerce Website

I designed the UX/UI, app interface, and logo for a2b.ge, a ride-sharing service similar to BlaBlaCar but tailored for Georgia. The platform offers a user-friendly and visually engaging experience, with intuitive navigation, responsive design, and interactive elements to make travel planning easy and enjoyable for users across the country.

A2b.ge

* Creating user flows, wireframes, hi-fi prototypes, concept sketches, and UI designs using industry-leading tools such as Figma, Framer, Adobe XD, and Marvel.

* Collaborating and working closely with other designers, front and back-end developers, and project managers to deliver successful digital products for a wide range of clients.

* Proficient in understanding technical documentation and occasionally contributing to API docs with developers to align design and technical strategies.

Senior UX Generalist

* Managed a large number of incoming phone calls.

* Handled CRM and client complaints, provided appropriate solutions and alternatives in a timely manner, and followed up to ensure resolution.

* Fielded customer questions regarding available merchandise, sales, current prices, and upcoming products. Promptly and professionally responding to their questions and inquiries.

English-speaking CSR

* Preparing and editing content in Georgian and English for the Websites: [visitbatumi.com](http://visitbatumi.com/), [ganatleba.ge](http://ganatleba.ge/), [Head.gov.ge](http://head.gov.ge/), [ctf.org.ge](http://ctf.org.ge/), [gdi.ge](http://gdi.ge/), [fin.edu.ge](http://fin.edu.ge/)

Translator/Editor

* Liaising with customers, management, and sales team to better understand user needs and recommend appropriate solutions. Responding promptly to their inquiries.

* Acted as an intermediary between departments within the company to ensure the success of the products.

Project Manager/AE

* Working on custom orders via ko-fi(illustrations, logo designs, etc), completing several digital illustration job with a strong customer satisfaction rate.

* I use a variety of design tools such as Concepts, Clipstudio Paint, Canva, and Photoshop, while implementing new tools, like AI ChatGPT, Dall-E 3, Midjourney to boost my workflow.

Freelance Digital Artist

* Specializing in translating and localizing app and website content. I’ve been working with various translation and localization tools, including: Phrase, Trados Studio, Polyglot, Matecat

* Focused on translating key materials such as help documents, technical documentation, and legal texts to ensure clarity and accuracy across both languages.

Translator

* Provided optimal assistance to the general management and handled a variety of tasks: trained and guided team members to maintain high productivity and performance metrics.

* Tracking sales, preparing monthly reports for the sales team, managing inventory and the local storehouse at the shop.

* Using tools like Oris Manager and Microsoft Office.

Bookstore Manager

* Performed general duties at the bookstore, and arranged books in a classification order such as children's, fiction, academic, and general books.

* Provided primary customer support to internal and external customers.

* Helped to increase client returns by providing excellent customer service at all times.

Customer Support

* Managing the co-working space during the night shift includes monitoring the space, handling check-ins and check-outs, and addressing any issues that may arise.

* Communicating with clients: The Night Administrator may need to answer questions or provide assistance to clients during the night shift.

Elene Chekurishvili

2024