caroline luu
product designer artist in SF, she/her
designer, runner, artist.
a daydreamer who loves problems that require systems thinking, deep empathy, crafty people, and imagination.
Work Experience
Leading design on nCino eVault and nCino eSign, fintech product bundle servicing large enterprise + government organizations. Currently go-to market.
Now leading R&D on eClosing core experiences. Known as the go-to facilitator for discovery, decision-making, and alignment workshops.
Coaching designers and others on craft and collaboration. Started rituals that allow regular dialogue on design patterns, philosophy, and process. Responsibilities as a UX Manager.
Overall, big focus on leadership through big, hairy problems; designing for complexity with interoperability, scale, and elegance; and storytelling to wide audiences using data visualization.
Part-time lead designing an AI co-pilot for product teams. Most fascinated by enabling play, creativity, and trust into software and user relationships.
Worked at a design and development agency, servicing small business to enterprise clients. Huge focus on craft with intense, fun craftspeople.
Worked at Meta, Vivint, and Progressive Leasing from concept to design to feature flags. Problems ranged in scale and collaboration. Vivint one was by far my favorite.
Early employee in a startup, servicing celebrity clients. 5 years of non-stop building! Where I learned how to give top-tier service.
Designed + delivered user-centered curriculum based on user testing, adapting to user and client needs.
Concept + design for an EdTech game we developed.
Projects
Led discovery, user research, and design architecture for Role-based access control on our core platform, collaborating heavily to navigate legacy and dependency constraints.
Side Projects
Currently focused on bespoke dinner menus and commissioned art.
Writing about creating towards a delightful life. Topics include creativity, psychology, and relationships.
Creating a designer's guide to systems thinking
Completed my first ultramarathon
Completed my first marathon
Top Writer in Design on Medium 2020, Featured in UX Collective, Curious, Design Warp, Cofounderstown, and UX Design Weekly Newsletter.
Volunteering
Guided students through creative endeavors in a summer youths arts program. Really enjoying engaging with my community.
Writing
Education
Minored in Biology and Management. Got to learn about systems in biology and human behavior. Wrote my thesis on org culture in US vs Japan.