caroline luu
artist and designer in SF, she/her
artist, designer, runner, owner of YUNNY STUDIOS
a daydreamer who loves problems that require systems thinking, deep empathy, crafty people, and imagination.
Work Experience
Creating safe spaces where people can heal and get wacky
Led design for an AI co-pilot for product teams. Explored concepts enabling play, creativity, and trust into software and user relationships.
Led design on ecosystem-level projects affecting Admins and related users across the Mortgage platform such as introducing Role-Based Access Control User Management and speculative design for multi-level Audit Logs.
Led design on nCino eVault and nCino eSign, fintech product bundle servicing large enterprise + government organizations. Launched go-to market.
Led R&D on eClosing core experiences. Known as the go-to facilitator for discovery, decision-making, and alignment workshops.
Coached designers and others on craft and collaboration. Started rituals that allow regular dialogue on design patterns, philosophy, and process. Responsibilities as a UX Manager.
Overall, big focus on leadership through big, hairy problems; designing for complexity with interoperability, scale, and elegance; and storytelling to wide audiences using data visualization.
Worked at a design and development agency, servicing small business to enterprise clients. Huge focus on craft with intense, fun craftspeople.
Worked at Meta, Vivint, and Progressive Leasing from concept to design to feature flags. Problems ranged in scale and collaboration. Vivint one was by far my favorite.
Early employee in a startup, servicing celebrity clients. 5 years of non-stop building! Where I learned how to give top-tier service.
Designed + delivered user-centered curriculum based on user testing, adapting to user and client needs.
Concept + design for an EdTech game we developed.
Projects
Upcoming exhibition
Upcoming exhibition
Immersive exhibition in Mission, SF. Think cave-themed, lavender-smelling, high-frequency-sounding, reflective-booklet-writing, flashlight-zooming experience.
Led discovery, user research, and design architecture for Role-based access control on our core platform, collaborating heavily to navigate legacy and dependency constraints.
Side Projects
Writing about creating towards a delightful life. Topics include creativity, psychology, and relationships.
Focused on bespoke dinner menus and commissioned art.
Now this is my full-time job!
A designer's guide to systems thinking.
Had to let this project die since it wasn't my main passion, though something I'm passionate about. You can still read my content on Medium.
Completed my first ultramarathon
Completed my first marathon
Top Writer in Design on Medium 2020, Featured in UX Collective, Curious, Design Warp, Cofounderstown, and UX Design Weekly Newsletter.
Volunteering
Guided students through creative endeavors in a summer youths arts program. Really enjoying engaging with my community.
Worked with a team of ambassadors to brainstorm, organize, and prioritize events that engage the running community.
Writing
Education
Minored in Biology and Management. Got to learn about systems in biology and human behavior. Wrote my thesis on org culture in US vs Japan.