I'm crafting great user experiences in the largest security organization in the world. The vision and mission of the company is clear. Our leaders live out the company values and it shows.\
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**Scrum Master & Team Lead**\
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• Lead team meetings, retrospectives, and team-building exercises\
• Recognized across Cloud & Network Security org for Exception Achievement in Culture/Community-Building for improving team culture amidst pandemic (Q1 2020)\
• Established a scrum master guild to grow and hone our org's development processes\
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**Secure Firewall UI modernization**\
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• Managed a team of contractors to successfully update all our product's UI 100s of screens and various technologies). Post-launch, we achieved our highest NPS ever.\
• Collaborated with UX team to develop a design system used across the security business \
• Led workshop at cross-site UX leaders summit

Cisco

Software Engineer

I am advising multiple capstone project teams in the Master of Human-Computer Interaction (MHCI) program. I guide teams through an 8-month iterative process of discovery, research, design, and development as they work with industry partners.

Ben Tsai

2022