Hey there! I'm Belen, a passionate UX professional dedicated to creating user-centric solutions. Originally from Buenos Aires, Argentina, and proficient in both English and Spanish. With over a decade of experience in client specialist roles, I bring a fresh perspective to my work.
As a certified UX researcher, I love uncovering insights that drive exceptional user experiences. From conducting user interviews to performing usability testing and applying UI design principles, I'm dedicated to creating meaningful interactions between users and products.
Take a look at my latest job positions below to see my recent professional endeavors. And if you're curious about my previous experiences, hop over to my LinkedIn profile for more details. Don't forget to explore my portfolio of exciting UX projects.
Projects
"Work Buddy," an on-demand app created through the design thinking process for my UX/UI course. I invite you to view the project and explore the prototype to see the outcome.
In this case study, we dive into the exciting journey of improving the user experience of a well-known App: Google Calendar.
Work Experience
With a thorough understanding of our SaaS platform, I established strong relationships with users by serving as their primary point of contact throughout the customer lifecycle. By collaborating with cross-functional teams and providing internal feedback, I consistently contributed to the success of the company.
- Ensured high customer satisfaction levels in the early stages of adoption.
- Monitored and mitigated churn risks, improving retention rates.
- Collaborated with Engineering to address bugs and track enhancement requests.
- Provided internal feedback as the voice of the customer.
- Supported Product and QA teams as needed
Achievements:
- Recognized as a top achiever for conversion, consistently exceeding targets.
- Ranked as the top performer in onboarding users into our SaaS platform.
Point of contact for a portfolio of clients for Partners, client managers, project managers, and others to coordinate assignments, budgeting, billing, collections, and reporting requests as needed (recurring or ad hoc)
- Key client KPI: I reduced WIP amount holding and Increased AR payments to 30% annually
- I developed a process for invoice approval resulting in a reduction of errors from 120 to 50 monthly
- Review and monitor pricing structure and maintenance to ease the overall financial cycle of clients: I decreased manual adjustment from 25 to 10 bi-weekly
- User management and technical support Level 1 with System admin on servers Linux and Windows.
- Incident Coordinator role for level 1 support team, supervising the equal distribution of workload.
- I established one-to-one business relationships with companies in USA and Canada that either resell, Implement, and or integrate with Oracle technology
- Management of the entire partner development life cycle, presentation of personalized benefits, and Non-technical service requests
- As part of the Oracle Alliance & Channels team I had to ensure the absolute integrity of Oracle’s business process was met and partners comply with applicable laws and demonstrate high standards of business ethics
- Contract and resell right support working closely with our sales and governmental team
- Use of Oracle E-Business Suite for everyday tasks
- Business consultation and record creation for CRM
- Reviewing and auditing complex medical cases for insured traveling in Europe and Asia
- Examine claims and verify insurance eligibility, as well as monitor medical charges and other payments or adjustments
- Assisting patients' relative’s in obtaining and understanding Insurance benefits and policies.
- Hiring, performance management, coaching, and career development of employees
Education
I completed the first two years of my Bachelor's degree in Graphic Design at Broward Community College. During this time, I gained a solid foundation in design principles and developed my artistic skills. Building on my educational journey, I transferred to Florida Atlantic University to complete the remaining years of my degree. At Florida Atlantic University, I had the opportunity to expand my knowledge in advanced design concepts, explore new areas of specialization, and collaborate with fellow designers. This educational pathway allowed me to benefit from the expertise of both institutions and equipped me with a well-rounded education in Graphic Design.
I started my education in Buenos Aires, Argentina, but at the age of 15, I moved to Florida, United States, where I completed my high school diploma at Coral Springs High School. This experience helped me gain valuable bilingual knowledge and skills while teaching me how to adapt to new environments.