
Yutong Chen
Product Designer in San Francisco Bay Area, She/her
Brainstorming
Work Experience
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Co-designed a conversational agent leveraging psychological principles to promote mental wellbeing, co-authored poster accepted for presentation at ACM CUI 2024.
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Led 100+ user sessions on emotional effects of AI voice technology error messages for harm mitigation, employing mixed methods research to uncover key user insights from qualitative and quantitative data.
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Drove design in a cross-functional team in an agile environment for an internal B2B SaaS tool at an AI startup.
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Built product from 0 to 1, iterated 5+ prototypes in Figma from low-fi wireframes to hi-fi mock-ups utilizing competitive analysis, journey map, user archetype, and 30+ interviews and usability testing sessions.
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Led user research and analysis to understand user needs to inform design decisions and recommendations.
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Collaborated with CEO and product manager, translated complex problems and research insights into intuitive designs to enhance workplace upskilling, aligning innovative solutions with business objectives.
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Drawing on 20+ conceptual ideas, orchestrated 15+ participatory design workshops with 45+ participants, crafting strategies for tackling microaggressions towards marginalized groups.
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Crafted UI design and visual guidelines for a mentorship site, fostering engagement of 1k+ CS students.
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Collaborated with the research team around facilitation issues on voice platforms, planned research studies including co-design interview procedures, and assisted with participant recruitment.
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2 second-authored papers in submission and under revision to ACM CSCW (HCI Conference).
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Spearheaded the design of an immersive exhibition with VR and interactive game to increase acceptance of wildfire mitigation strategy, validated by surveys and interviews with 30+ audience and experts.
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Coordinated with 10+ developers and data scientists to ensure intuitive and engaging user interaction flows.
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Showcased and pitched the project to 50+ essential stakeholders, reaching 95% satisfaction rate.
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Designed 10+ creator templates for Kwai’s 300M DAU across global regions, generating 300k+ views.
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Partnered cross-functionally with Product and Data teams to optimize data-driven user growth strategies.
Volunteering
- Led media design and marketing strategy
- Led Graphic team
- Mentored Information Architecture and Human-centered Design for 400+ students.
Education
B.S. Cognitive Science Specialized in Design and Interaction
B.A. Visual Arts - Studio (with Highest Distinction)
Minors in Business, Music Computing & the Arts