Work Experience
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Designed and shipped 8+ core features for Sprinklr Survey, including AI-powered survey creation, multilingual translation, and response analytics.
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Collaborated closely with PMs and developers in an Agile environment, ensuring on-time, issue-free feature releases that met business and user needs.
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Conducted a UX audit with the research team for Sprinklr Service, identifying usability challenges and recommending solutions that reduced churn risk and improved user retention.
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Conceptualized design initiatives with design leadership, illustrating the future vision of Sprinklr’s products for executives, including improving cross-product connectivity, design system revamped, and a forward-thinking design language for AI-driven experiences.
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Led UX/UI Design for a web-based internal platform from scratch by collaborating with PMs and stakeholders
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Designed and transformed a complex process into a user-friendly design to help the HOA Relations team handle violation cases and increase work efficiency.
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Established the accessibility and responsiveness of HPA's new design system by standardizing color, typography, and iconography.
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Built a design system from scratch for Sanofi China by working with PMs and Designers across the company.
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Standardized and documented design elements, and components; explored the possibility of widget design for the design system.
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Collaborated with PMs and stakeholders to organize information architecture, created user journey maps, and designed the user interfaces for the projects in the Smart Employee group under Agile.
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Crafted UI Design for Shimajiro's new mobile and tablet apps for 1 million users; currently launched on the Appstore.
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Created prototypes usability testing with 20+ users, collected feedback to make trade-off decisions to iterate multiple times on the design.
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Created the tablet design based on mobile design and documented design guidelines