Status: Complete (and shipped!) / Role: Lead UX Researcher
Access to the final product is gated behind a medical prescription from a medical professional, so all of the final screens are not available for viewing here. Please reach out to me directly if you would like to chat about this specific project.
Final results:
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100% completion in both comprehension and usability for 80% of the available lessons.
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Post launch, there was an increase in 42% first lesson completion.
Overview
First lesson completion in reSET/reSET-O was incredibly low (<40%) due to a combination of outdated and stigmatizing language and lack of engaging content, leading to negative long-term results for patients in recovery and a lack of revenue for the company.
Research for this project consisted of:
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Landscape analysis - documenting existing lesson layouts and best practices.
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Concept testing - testing initial wireframes and concepts of lesson designs and layouts with patients to understand navigation and interaction patterns.
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Usability and comprehension testing - testing a complete, functioning prototype with patients to assess and document their understanding and usability of the final product to report to the FDA.
