Tchen
Product Manager in London
About
Senior Product Manager with over 8 years of experience driving strategy, development, and growth for innovative AI and SaaS products. Proven ability to lead cross-functional teams, achieve product-market fit, and deliver measurable impact in fast-paced environments. Expertise in AI technologies, product innovation, and go-to-market strategies, with a strong track record in both startup and enterprise settings.
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Work Experience
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Strategic Leadership: Identified market opportunity and defined product vision and strategy for Zera, an AI-powered coaching platform, securing investment approval.
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Team Building: Recruited and led a high-performing team of engineers, prompt engineers, designers, and advisors from top tech companies like Twitter and Bloomberg.
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Product Development: Delivered an MVP leveraging advanced prompt engineering and high-fidelity prototypes in Figma, achieving 80% user satisfaction.
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Technical Collaboration: Worked closely with engineers, contributing to the codebase and implementing advanced prompt engineering techniques.
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Data-Driven Impact: Established evaluation frameworks for impact assessment, promoting continuous improvement through data analytics.
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Go-to-Market Execution: Drove go-to-market strategy, coordinating a successful soft launch and refining the value proposition for market resonance.
Key Achievements:
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Facilitated over 1,000 user conversations since October.
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Grew weekly active users to 150, improving retention rates to ~30%.
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Achieved a 50% activation rate through effective onboarding strategies.
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Product Strategy: Led a team of 14 engineers and 9 cross-functional members to set the strategy for Portal for Business, a B2B SaaS offering targeting significant revenue growth by 2025.
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Stakeholder Management: Orchestrated efforts involving over 50 stakeholders to progress from Closed Beta to Open Beta.
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Market Analysis: Defined strategy and roadmap for third-party Mobile Device Management (MDM) integrations, aligning technical feasibility with long-term goals.
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Cross-Product Collaboration: Partnered with the Quest team to develop a unified device management strategy across Reality Labs.
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Monetization Initiatives: Initiated monetization strategies, exploring pricing models for channel sales.
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Data Analysis: Led funnel and root cause analysis workstreams to identify issues with beta signups and participant drop-offs.
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API-First Strategy: Drove the strategy for Workplace Shifts, a shift management solution for enterprise customers.
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User Research: Collaborated with UX research and external partners to identify user pain points and define product requirements.
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Customer Alignment: Prioritized integrations with workforce management tools like Kronos based on customer needs.
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Partnerships: Worked with sales and partnerships teams to identify key vendors and develop incentive programs for ISVs and system integrators.
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Client Engagement: Secured participation from major enterprise clients (e.g., Starbucks, Walmart, Heineken, McDonald’s) for beta tests.
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Pilot Success: Managed a successful alpha pilot with ~2,000 users, increasing adoption and engagement across Workplace features.
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Product Validation: Used data-driven insights to validate product hypotheses, leading to broader rollout and enhanced user satisfaction.
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Integration Roadmap: Developed the roadmap for the Workplace & Microsoft Teams integration to support the "Better Together" positioning.
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Cross-Functional Collaboration: Defined and scoped the MVP integration, working with engineering, UX research, and external partners like Microsoft.
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Adoption Metrics: Achieved strong adoption post-MVP deployment, with the integration featured at the Workplace Workplace Transform event
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Customer Segmentation: Implemented a new customer segmentation framework for EMEA, refining advertiser allocation across sales channels and teams.
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Process Improvement: Streamlined transfer processes, reducing manual effort and improving the quality of the book of business.
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Automation: Automated review decks and analysis processes, enhancing productivity of sales operations teams.
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Tool Development: Led the development of a Portfolio Selection Tool in Meta's internal CRM platform, working with a TPM and engineers.
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Market Modeling: Developed comprehensive market and operating models for a leading telecommunications provider in Morocco.
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RFP Structuring: Structured RFPs for marketing automation solutions, aligning IT and marketing requirements.
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Digital Transformation: Led digital acceleration programs, transitioning customer interactions to digital channels.
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Cost Analysis: Identified €40M in savings for a French investment bank through regional optimization strategies.
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Strategic Planning: Produced a 3-year strategy for a financial services division of a leading IT services company.
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Operations and Industry Analyst (internship), Google Singapore - 6 months
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Mergers & Acquisitions Analyst (internship), BNP Paribas CIB - 6 months
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Skincare Project Manager (internship), L’Oréal Paris - 6 months
Education
‘Grande École’ – exchange at LSE, Awarded HEC Merit-based Scholarship GPA: 3.7/4
Research Dissertation: ‘International Terrorism, Strategy & Tactics’
Politics & Philosophy