• Developed a customer experience measurement program defining active use metrics and KPIs that led to product enhancements and increased product adoption and engagement by 30%.
• Evolved our design system, leading to cross-functional adoption and improved accessibility compliance, reducing page load times by 70%.
• Led design sprints for iterative product design and agile development, resulting in 5 product enhancements in 2020, resulting in 10% increase in customer retention.
• Planned, executed, and released 6 platform enhancements that increased user engagement by 42%.

• Led the product development and strategy of two global top ten product releases, leading to $200M in new customer acquisition.
• Spearheaded qualitative research with customers resulting in creation a new product offering, the Procore Construction Network platform, which grew customer acquisition by 50%.

• Built the first product management team at NIC Pennsylvania and created a product roadmap for our five product offerings with the Commonwealth of Pennsylvania.
• Developed an enterprise design system for the PA Commonwealth, exceeding WCAG Accessibility standards, and improved service performance by 65%.
• Developed and released Express Forms, a G2C SaaS platform, which improved payment processing by 90% resulting in $30M increase from licensing and fees.

• Developed the design strategy for 17 different precision medicine startups that led to the successful exit of 6 companies and achieving profitability and/or acquisition within their first year.

• Designed and developed a member platform, CME learning management system, and native iOS and Android mobile app supporting 20,000 family physicians, resulting in 92% medical education course completion.

• Designed and developed an internal social platform for students and residents, leading to a 30% increase in rental renewals.

Building New Platform Communication and Security Tools

Improving Government Services through Experience Design

Full-Service Brand and Product Design for AI health tech startups

Voted in as chapter president and set an aggressive schedule of monthly and regional events for professionals and students. Increase membership by 80% and brought in speakers such as Aaron Draplin, Sofia Milares, Timothy Goodman, and Ben Jenkins.

Joined AIGA Central PA as a programming chair and planned monthly events and larger speaker events around Central Pennsylvania.

Started off as a programming and event volunteer. Eventually sat on the programming committee and planned a few student events.

BFA in Design

The gold standards in project management professional certification.

Focus on service design for product and customer experiences for organizations.

Focused on radical collaboration for high-performing teams.

Credential #: 011802018MCK
Foundations course on Section 508 for accessibility

Learning path includes UX: The Beginner's Guide, Design Thinking: The Ultimate Guide, Get Your Product Used: Adoption & Appropriation, UX Management: Strategy & Tactics, Emotional Design - How to Make Products People Will Love, Accessibility: How to Design for All, and Agile Methods for UX Design.

Foundational certification in understanding and incorporating accessibility concepts in daily life.

Service Design Delivery certification for IT delivery.