Tim McKenna
🕳️

Tim McKenna

Executive Design Leader in Central PA, USA, he/him

Well....after a year of inactivity....I'm coming back with more fun projects and updates for my sanity and creativity.

A month ago

Leading design teams since 2010. Currently leading design on platform initiatives at The Predictive Index.

Work Experience

2023 — Now
San Mateo, CA, USA

Leading our Pre-Deploy team in our Authoring Transformation work.

2022 — 2023
Boston, MA, USA
  • Developed a customer experience measurement program defining active use metrics and KPIs that led to product enhancements and increased product adoption and engagement by 30%.
  • Evolved our design system, leading to cross-functional adoption and improved accessibility compliance, reducing page load times by 70%.
  • Led design sprints for iterative product design and agile development, resulting in 5 product enhancements in 2020, resulting in 10% increase in customer retention.
  • Planned, executed, and released 6 platform enhancements that increased user engagement by 42%.
2020 — 2022
Carpinteria, CA, USA
  • Led the product development and strategy of two global top ten product releases, leading to $200M in new customer acquisition.
  • Spearheaded qualitative research with customers resulting in creation a new product offering, the Procore Construction Network platform, which grew customer acquisition by 50%.
2018 — 2020
Harrisburg, PA, USA
  • Built the first product management team at NIC Pennsylvania and created a product roadmap for our five product offerings with the Commonwealth of Pennsylvania.
  • Developed an enterprise design system for the PA Commonwealth, exceeding WCAG Accessibility standards, and improved service performance by 65%.
  • Developed and released Express Forms, a G2C SaaS platform, which improved payment processing by 90% resulting in $30M increase from licensing and fees.
2014 — 2018
Lancaster, PA, USA
  • Developed the design strategy for 17 different precision medicine startups that led to the successful exit of 6 companies and achieving profitability and/or acquisition within their first year.
2010 — 2014
Harrisburg, PA, USA
  • Designed and developed a member platform, CME learning management system, and native iOS and Android mobile app supporting 20,000 family physicians, resulting in 92% medical education course completion.
2006 — 2010
Philadelphia, PA, USA
  • Designed and developed an internal social platform for students and residents, leading to a 30% increase in rental renewals.

Projects

2022

Improving Platform Capabilities to Power Growth Products

2021

Building New Platform Communication and Security Tools

2019
2017

Full-Service Brand and Product Design for AI health tech startups

Volunteering

2016 — 2022
Boston, MA

Mentored designers on career pathing, management, and craft skills.

2012 — 2015
Harrisburg, PA, USA

Voted in as chapter president and set an aggressive schedule of monthly and regional events for professionals and students. Increase membership by 80% and brought in speakers such as Aaron Draplin, Sofia Milares, Timothy Goodman, and Ben Jenkins.

2010 — 2012
Harrisburg, PA, USA

Joined AIGA Central PA as a programming chair and planned monthly events and larger speaker events around Central Pennsylvania.

2008 — 2010
Philadelphia, PA, USA

Started off as a programming and event volunteer. Eventually sat on the programming committee and planned a few student events.

Education

2010 — 2012
Harrisburg, PA, USA

Associated in Web Development (HTML, CSS, JS, ASP.NET, MySQL, PHP)

2006 — 2010
Philadelphia, PA, USA

BFA in Design

Certifications

2022

Foundations on Product Led Growth.

2020 — 2026

The gold standards in project management professional certification.

2020

Focus on service design for product and customer experiences for organizations.

2018

Credential #: 011802018MCK
Foundations course on Section 508 for accessibility

2018

Learning path includes UX: The Beginner's Guide, Design Thinking: The Ultimate Guide, Get Your Product Used: Adoption & Appropriation, UX Management: Strategy & Tactics, Emotional Design - How to Make Products People Will Love, Accessibility: How to Design for All, and Agile Methods for UX Design.

2018 — 2026

Foundational certification in understanding and incorporating accessibility concepts in daily life.

2018

Service Design Delivery certification for IT delivery.

Contact

LinkedIn