Designs and develops BI solutions and reporting products to client specifications and satisfaction; produces, monitors and evaluates data using SQL, Tableau and the Microsoft Technology Stack (SSRS, SSAS, SSIS); collects and collates content from stakeholders to support Database/BI solutions design and development; participates in QA processes and technical reviews throughout the product lifecycle, providing expert advice; identifies business requirements and translates ideas into practical, helpful business intelligence products; investigates and implements solutions to user issues, monitors performance of data infrastructure, and provides technical support for the implementation and maintenance of data and business intelligence infrastructure and systems.

Developed software and data solutions using a range of technologies (including C#, SQL, HTML/CSS, JavaScript and Power BI) to support the Agency's data-driven approach to regulation of Australia's higher education sector; produced a modular web application to collate disparate data sources into a singular view, with modules to perform risk assessments, investigations, and regulatory assessments, using the Microsoft ASP.NET Core stack; provided technical expertise to both internal and external stakeholders and assisted IT with the planning and implementation of future-state technologies (e.g. big data infrastructure, records management and DevOps workflows); supported existing data infrastructure, business intelligence dashboards and reporting solutions (e.g. Power BI/SSRS), ensuring that data is a key component of business decision-making; worked closely with colleagues at the Department of Education, Skills and Employment to redevelop data infrastructure for Australia's higher education sector; obtained and maintained Baseline security clearance; produced policy documents and briefing papers for internal and external use; collaborated with other business groups to improve data quality and documentation; developed and maintained close working relationships with other government departments and higher education providers.

Managed the Agency's data collections, including the Provider Information Request (PIR); provided technical expertise to both internal and external stakeholders; produced and maintained business intelligence dashboards and ad-hoc data analyses and reports; compiled policy documents and briefing papers for both internal and external use; developed and maintained close working relationships within the higher education and public sectors.

Simplified the reporting process through the automating of repetitive tasks; prepared and presented reports, analyses, and briefs to senior management on a regular basis; performed auditing and analysis of data, utilising the results to create reports and forecasts for continuous improvement; produced a comprehensive database of process notes covering the new reporting processes; supported the Novated Leasing Team with administrative functions; maintained a record-keeping process using the SAP CRM; supported the Credit Officer by assisting in scrutinising and approval processes of new credit applications.

Managed a team of staff at major events in the Greater Melbourne Area, including the Australian Open, AFL Grand Final, Boxing Day Test, Spring Racing Carnival, ICC Cricket World Cup, and the Royal Melbourne Show; extensive experience with Ticketek's 'Aspect' ticketing solution, and the logistics of implementing and successfully delivering this solution at a range of major events; reconciled finances at the conclusion of each shift; maintained composure and resolved conflict that may have occasionally arose within a high-pressure, collaborative environment.

Reconciled, audited and analysed historical financial records, ensuring all account data is updated, accurate, and correct; created a documentation database, standardising processes which in turn significantly improved department efficiency; prepared and presented reports, analyses, and briefs to senior management on a regular basis; supported team members, taking the lead where needed to ensure that milestones were kept and delivered; project was completed ahead of schedule, and improved department processes overall.

Managed a team of staff at major events, including the Spring Racing Carnival, the Vienna Art & Design exhibition at the National Gallery of Victoria (NGV), and the AFL and A-League fixtures at Docklands Stadium.

Constructed two (2) classrooms and refurbished student housing facilities for disadvantaged students.

Constructed two (2) houses to accommodate additional teachers and refurbished student dining and communal facilities.