About
hello, i'm tc!
i'm a product lead in a fintech helping teams deliver great features & products
Work Experience
Working across 3 backend (golang) teams to build and uplift backend services
Responsible for working with teach leads to break down business requirements into technical requirements and and sequencing deliverables
Leading a team of business analysts through discovery and analysis.
Collaborating with designers and technology teams to imagine and design solutions that give customers a great experience
Led technical feature discovery for the team of engineers, including identifying relevant documentation and stakeholders & creating sample code commands
Managed syncs and alignment between multiple cross-functional teams to ensure clarity across dependencies and progress
Successfully launched an internal staff pilot on-time which included planning, coordinating & delivering 3 new features within 6 months
Introduced "the profile" into anz plus - a holistic updateable view of your personal information
Reduced load on the contact centre by introducing new self-service features to view and maintain personal information
Worked closely with design, frontend & backend engineers to break down complex deliverables into easily understandable and value driven tasks
Led and ran a data quality uplift initiative which increased the data validity of the customer base by 10%
Key contributor in incident response