About
For over 8 years, I have been obsessed about finding creative ways to bridge the gap between digital products and people through thoughtful service design and leadership.
- design, customer experience, startups, photography, bicycles, ceramics, poetry, are some of the things in this world that excite me the most.
Work Experience
Designing software for humans requires a truly flexible solution that meets every individual at the intersection of their unique context and goals to provide value in each and every interaction.
Chameleon is contributing to enabling the software experience as one where user needs are in the driving seat all the time.
My role at Chameleon involves designing the Customer Success team from the ground up, building processes-to-be-broken that enable my team to truly connect with customer value and build strong and lasting relationships.
Education
Certifications
Certified Customer Success Manager (CCSM) Level 1
Projects
Conceptualization and specification of an intuitive interface and UX models for a mobile application that supports the inclusion of the visually impaired visitors of a local museum (Clérigos).