Work Experience
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Designed wireframes and orchestrated user experience for features for vehicle iOS mobile application
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Led the redesign for vehicle software updates experience and was recognized by the Vice President of Design
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Guided other designers in understanding technical details and functionalities
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Oversaw and approved department wide mobile projects’ designs and experiences
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Designed user-focused wireframes and prototypes to ship over 40 new features for customer service application; increasing productivity by 20% and case management efficiency by 15%
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Redesign of legacy sales tool application generated $5 million in service plans
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Launched an instant messaging feature for emergency service application focusing on non-verbal scenarios and speech-impaired users
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Redesigned notification admin platform to send emergency notifications to vehicles, providing wireframes
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Launched design system library for Axure
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Increased productivity and efficiency for manufacturing plants across the country by 10% through web applications
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Developed and led quality assurance web applications' front-end development
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Improved legacy applications’ back-end by converting codebase to new modern frameworks and databases
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Collaborated cross functional, multi-disciplinary teams of designers, developers, project owners/managers, and business stakeholders
Volunteering
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Guided and advised junior UX designers starting off their careers. Reviewed designs biweekly
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Mentored developers and QA testers transitioning into UX. Successfully launched three UX designers’ careers
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Coached aspiring designers and developers wanting to transition into the tech field