Rakuten Rewards

Rakuten Rewards

verified
Onsite or remote
San Francisco, USNew York City, USSan Mateo, US
Elevate one another
Ship early and often
Mission driven
Put the user first
Show, don’t tell
Delight customers

Introduce us to your team

Hello! 👋
We are a mighty team of product designers, researchers and UX writers working together to build the most rewarding place to shop.

Andrea Cevenini
💫
Andrea Cevenini
Head of Design
Nidhi
Nidhi
Design Management
Nicole Nussbaum
Design Management
Daniela
🚀
Daniela
Design Research
Giuliano Manno
Giuliano Manno
Design Systems
Lauren Brady
Lauren Brady
Design Systems
Carolyn Twomey
Carolyn Twomey
UX Writing
Nikita Tauro
Nikita Tauro
Product Design
Sam Kim
Sam Kim
Product Design
Sean
Sean
Product Design
Gaurang Alat
🙂
Gaurang Alat
Product Design
Sarah Norton
Sarah Norton
Product Design
Ally Tom
Ally Tom
Product Design
Tyler Egan
Tyler Egan
Product Design
Eunice Shin
Eunice Shin
Product Design
Rachael Pietsch
Rachael Pietsch
Product Design
Mariela Parrilla
Mariela Parrilla
Product Design
JC Magsino
JC Magsino
Product Design
remy cockerill
remy cockerill
Design Research

Images from our last Product Design offsite in San Francisco

You’ll find us working out of our San Francisco and New York headquarters, or remotely from places like Seattle, Boulder, New Orleans and San Diego. While we’re a hybrid team, we find ways to get together in person a few times a year for offsites and brainstorms.

We’re a highly collaborative group, both among ourselves and cross-functionally with business partners. Our work is always insights informed, leveraging quantitative data signals as well as qualitative user research. We are champions of design excellence and inspire everyone at Rakuten to advocate for best-in-class UX.

Images from our offsite, SF Happy Hours, and our NYC Holiday Pop-Up.

What are your team rituals?

☀️ Monday Design Team Weekly Sync:
We kick off by sharing a photo from our weekend, or something that inspired us. Then each team member communicates their focus areas for the week, referencing our Monday board.

🎨 Tuesday Design Critique:
This 90-minute design review (our first of two for the week) is a collaborative space for providing feedback on our work, sharing inspiration and brainstorming team initiatives.

🌜Friday Retro + Design Critique:
We reflect on our week by sharing what went well, what didn’t go well and what we could do differently. Then we head into our second design review of the week.

🍷 Monthly Happy Hours:
I know what you’re thinking…this is not a typical awkward virtual happy hour! Past happy hour activities have included heated rounds of Jeopardy, a guided meditation from a teammate, AI-driven co-creation of a team mascotte, and wine tasting (I mean, “wine education”).

Beside our team rituals, designers and writers also participate in their weekly product squad meetings and rituals.

Share an interesting side project from a team member

Lead UX Writer Miranda Geraci-Yee is recording an album…in Mexico! She wrote, performed and produced all of the music, which she describes as “Electric-harp-rock-indie-pop."

Giuliano Manno, Principal Product Designer and certified sommelier, has been known to lead the team in wine tastings. Or as we like to call them, “wine education” sessions.

Two of our designers, Sam Kim and Nikita Tauro, came to product design via healthcare. In a past life, Sam was an optometrist and Nikita still picks up night shifts as a nurse when she’s back home in Canada.

What design tools do you use day to day?

It takes a lot of tools to keep our hybrid team up and running! Here are our go-to’s:

💬 Communication:

Zoom, Slack

🎨 Design Tools:

Figma, Miro

📝 Documentation:

Confluence, Jira, Box Notes, Google Workspace, Zeroheight

📊 Research

UserTesting, Sprig, Optimal Workshop

What benefits does your team offer?

Come for the Cash Back, stay for the fun vibes 😎

  • Hybrid flexibility: Work remotely or in one of our offices (SF, NYC, San Mateo)

  • Competitive salary + annual bonus

  • Employee stock program

  • Wellness Fridays (close at 1pm on Fridays from Memorial Day through Labor Day)

  • Paid parental leave

  • Generous PTO and holiday policies

  • Extra Cash Back for employees

  • Wellness Benefits

  • Cool people!