• Led a team of 11 Technical & Product Support Engineers
  Conducted regular 1:1s with my direct reports, set expectations, managed performance, reviewed their interactions and helped them achieve professional and aspirational goals through coaching.
• Led internal Customer Success efforts for the entire Product Support division and helped create multiple internal Customer Success trainings.
• Led implementation of Pre-Sales chat for the entire Product Support division and trained our first set of Product Support
  Engineers working on pre-sales.
• Drove 150,000$ in revenue within 60 days of Customer Success strategies implementation.
• Led an internal chatbot development (pre-ChatGPT) project focused on supporting our Product Support Engineers by
  suggesting relevant possible responses.

• Directly respond to and engage with customer requests via Zendesk ticketing, video conferencing, live chat and forums.
• Collaborate with Engineering & Product teams to resolve customer issues or reported bugs.
• Led an internal project to document technical Google Workspace resources to better support the Product Support
  Engineers working on it.

• Provided support for ThemeIsle's products, primarily WordPress based end-user themes.
• Reported bugs and co-ordinated with the development team for fixes.
• Developed a child-theme to be offered as an add-on for one of the themes in ThemeIsle's portfolio

• Worked with various organizations on design projects, primarily User Experiences for mobile apps & websites.
• Conducted surveys, identified problems, brainstormed solutions, wireframed, and developed prototypes using tools such
  as Marvel and inVision.
• Collaborated with stakeholders on implementation feasibility.

• Designed, developed, and maintained Kanpur's leading preschool's website using WordPress.

A recap of how I built my career in tech with no formal education, and how parents' can play a vital role in helping their children realize their potential!

I talked about how WordPress changed the life of an 18-year-old from a tier-3 city in India. I randomly stumbled upon WordPress when I was 14 years old. I was so hooked that I watched every single video I could find on the web about it.

I eventually got into ThemeIsle. I realized how important it was to contribute back to the community and how the community can help you transform your life. My journey has been nothing short of a roller-coaster ride. I am proud that this roller coaster has taken me to my dream company – Automattic.

I talked about how to contribute in making an overall better experience for your customers when it comes to support. I shared my own experiences, tips and the tools I use.

I also showed why it’s important to treat your customers like humans and make them feel like one when they are looking for support related to your products.

How to contribute to open source projects even if you’re not a developer.

Many people who aren’t active in the community or are new to it think they have to be a developer in order to contribute to WordPress. This is not the case and I’ll show how you can contribute to WordPress even if you’re not a developer.

A meetup group for people interested in the amazing blogging platform, which we call WordPress.

Volunteered to help with operations during WordCamp Europe, 2018.

A brief summer course on developing apps for Android.