Susan Tan

Susan Tan

Digital Experience Designer in Everett, WA, She/her

Work Experience

2019 — Now
Remote
  • Collaborated with the IT team to develop the university's online admissions application portal, streamlining the process for a diverse applicant pool.

  • Partnered with cross-departmental teams to identify workflow challenges, designing improved processes that enhanced interdepartmental collaboration and the student journey, including admissions, graduation, and orientation.

  • Created a comprehensive visual branding guide to standardize the use of colors, typography, and logos across university platforms.

  • Collaborated with web designer and developer to revamp the university's website and online store, optimizing usability and user experience.

  • Developed and designed university marketing materials from ideation to concept, leveraging creativity and strategic thinking to ensure impactful design solutions.

  • Developed instructional materials, including an online OPT I-765 guide, student LMS guide, LIRN Library guide and orientation guides, reducing the need for repetitive live staff presentations by 50%. These on-demand resources saved over 200 staff hours annually and provided students with the flexibility to revisit information as needed.

2024 — 2024
Lead Product Designer at Artcii
Seattle, WA
  • Designed key platform features including the art canvas, drawing templates, interactive learning lesson components, and games to engage users.

  • Led UX and visuals for the product webpage, curriculum page and onboarding flow.

  • Collaborated with engineers to streamline design implementation and ensure seamless handoff for development.

2023 — 2023
Remote
  • Analyzed research data and redesigned user flows to improve usability, collaborating with the product team to conceptualize a professional networking SaaS web application.
2020 — 2021
UX Designer at Freelance
  • Designed and validated an end-to-end health & wellness client portal app through usability testing.

  • Designed a responsive website for a business that streamlined product customization orders.

  • Collaborated with a cross-functional team of designers to create a visual brand and design a B2C e-commerce website.

2016 — 2019
Los Angeles, CA
  • Guided international students through every stage of their academic journey, from admissions to graduation, fostering a positive and inclusive student experience.

  • Conducted weekly open house orientations, delivering engaging presentations to familiarize new students with campus resources, academic expectations, and cultural integration.

  • Provided one-on-one advising to students, addressing academic, personal, and visa-related inquiries to support their success and well-being.

  • Collaborated with departments to streamline enrollment processes and ensure timely communication of admissions decisions.

2015 — 2016
Los Angeles, CA
  • Designed, updated, and maintained the university website using WordPress and Dreamweaver, ensuring accurate and engaging content for students and faculty.

  • Collaborated with academic and administrative departments to ensure timely publication of new programs, courses, and announcements.

  • Conducted regular website audits to update event details, images, and other essential information, maintaining consistency and brand standards.

  • Organized and managed in-person workshops, presentations, and student acclimation events, fostering community engagement and student success.

  • Coordinated logistics, including venue selection, schedules, and event materials, ensuring smooth execution.

  • Designed event materials, such as flyers, email campaigns, and social media posts, using graphic design tools.

Volunteering

2023 — 2023
Event Coordinator at IterateUX
Remote

Education

Bachelor of Arts in Sociology at University of California, Riverside
Riverside, California

Contact

Website
LinkedIn