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As the Lead Service Designer for the 'Everyday Banking' Journey within the Innovation and Technology Center, I directed specialized teams through comprehensive user-centered design processes. This role demanded thorough research, stakeholder engagement, data analysis, and strategic planning. My responsibilities extended to workshop facilitation, executive presentations, and promoting a design-centric approach to problem-solving and innovation across the organization.

As an intern on the 10-person Product Strategy Team for Rocket Solar, I actively participated in the development of a new product offering with three co-workers. My responsibilities included industry research, competitive analysis, synthesizing insights, and strategy for future touchpoints. While balancing full-time student obligations, I also assisted in building UX flows, contributing to our mission of promoting sustainable energy adoption in America.

As part of the Anchor Point Collective, I contributed to building over ten startups, handling key responsibilities like payment processing, user journey mapping, and service design oversight. I also undertook additional roles such as ecosystem co-design, new business model testing, investor presentations, and contract negotiations, while effectively managing developers and visually communicating abstract concepts.