• [Contract Role] I was tasked to see if UX can reduce employee turnover and improve warehouse task speed/accuracy.

• I shadowed warehouse operations, used realtime data, and conducted employee interviews at warehouse locations.

• I identified and made 22 recommendations with supporting screen and "real world" mockups to achieve their goals.

My "pandemic job" was consulting, strategizing and implementing user experience improvements to help small medical offices adapt to remote patient care.

Lead Product Designer and UX person for Epiq Discovery, one of the leading software suites in the legal industry, which is used by lawyers to capture, sort, filter and present documents in legal cases - which lawyers call "discovery."

• Met with physicians, shadowed them in hospitals, and determined how to make their computer interaction as fast and accurate as possible. I led the usability and design of the Orders process, ICD-10, and others

• Mentored and trained about a dozen new UX designers as they onboarded over five years. Our team grew from five to over 50 in my time there, including building our own UX research lab.

Created the internal and external websites for this $1.4 billion company. I managing both the web servers and databases and code as well as created most of the content. Our web presence grew to five languages and customized for business on four continents.

• Coconut Creek is an affluent suburban city near Fort Lauderdale with about 55,000 residents.

• I created and managed the City's internal and external websites and created the city's logo and branding.

Known early on as dbusiness.com we were a daily business journal startup with reporters in 27 cities nationwide. I was employee No. 7 and we ended up with over 150. Microsoft CEO Steve Ballmer once said at a conference, unsolicited, that we were the first site he read every day. Too bad he didn't buy us.

I was responsible for the design and placement of all interior store signage for all 800 stores in North America. I became a leading expert in the nascent field of wayfinding - how customers find their way around stores.