-
Implemented online reporting functionality, with associated end user training, across multiple products, including CreditLine, GEM Visa and Countdown Visa
-
Worked with internal and external end users to design performance dashboards and drill-through reports to analyse individual metrics
-
Re-launched company-wide operational reporting to better align with company structure, product features and end user performance goals using SharePoint platform
-
Led design and implementation of internal and external reporting to support Kiwibank white label personal loan product launch, including leading customer focus groups
-
Collaborated with Australian BI and Risk team to develop consistency in BI strategy and delivery across both countries, with a drive to online, self-service solutions
-
Implemented data quality tracking mechanisms and feedback processes to ensure reporting accuracy
-
Promoted migration of manual, Microsoft Excel and paper-based reporting and data capture processes to more efficient and robust web-based solutions
-
Managed Call Coaching, Workforce Optimisation, Business LEAN Project and P&P Management functions