Steve McKinney

UX/UI Designer in Manchester

About

As a designer, I combine strong interface design with a thorough process that validates ideas through research, data, and usability testing to achieve business and customer goals.

Since 2012, I have designed websites for a variety of businesses—from startups to those that service millions of customers. My work has spanned agency, in-house, and SaaS products.

Work Experience

2022 — Now

Senior UX/UI designer at TalkTalk

Manchester

I lead design for the consumer sales journey at TalkTalk. I manage a team of 4 designers as well as designing day to day. We work with a broad range of stakeholders and an overseas development team across web, iOS and Android.

⭐️ Highlights

Designing the digital voice addition to the consumer and agent journeys. This required care in execution and understanding of a complex product to ensure vulnerable customers get the correct service
Redesigning critical add-on services and paving the way for scalability, as well as designing new add-on journeys for the TalkTalk Plus app for iOS and Android
Contributing to TalkTalk’s component library through design and documentation
Creating development plans, coaching and mentoring direct reports. Achieving TalkTalk’s Be Outstanding award for my contribution to TalkTalk Business
Leading design in our innovation sprints, managing scope and stakeholders whilst turning around prototypes in a matter of hours

2021 — 2022

UI/UX Designer at fu3e

Remote/London

fu3e. is a real estate software platform that allows property developers keep track of things like overheads, project progress and managing teams. I worked within an agile team to iterate on and create product features in response to business needs and improving the user interface with best practice UX.

⭐️ Highlights

My work contributed to investment in the business
Improved task completion times with a new iterative design for a core feature
Contributed to a redesign of the app

2017 — 2021

UX Designer at Silentnight

Manchester

As a UX designer it was my primary goal to help to deliver outstanding customer experience across all digital channels, along with other members of the UX team.

⭐️ Highlights

Designed in-store app like experiences for Yours & Mine product launch
Lead the design and build of key pages, which reduced friction for customers finding products
Lead the design and build of the buying guide, which has helped customers find and understand products better
Redesigned the checkout process to provide clarity on delivery times, choosing a delivery date and help the business increase sales through upsells
Lead the redesign & build for the internal company website which involved multiple company departments

2012 — 2017

Designer at CandidSky

Manchester

Working with clients in a variety of industries to deliver design within a budget. I wore a lot of hats as the first full time hire.

Projects ranged from lead generation and ecommerce using Wordpress & Woocommerce to custom builds for housing, ticketing and energy. Occasional branding and email too.

⭐️ Highlights

Designed the brand and website for a dog food subscription service
Design for English Lakes ice cream website
Design and build of four websites for a law firm that allowed them to create pages flexibly
Helping many small businesses improve their online presence