WebDev, Web3, Blockchain, Python, TypeScript
About
Ten years of experience helping software companies provide exceptional assistance to end-users, ensuring that their user-experience is seamless and enjoyable.
Projects
I buit and API that allows anyone to track and retrieve stats for a GitHub repository. It will fetch and store data like the number of stars, forks, and open issues, allowing periodic updates to keep stats current. This project will demonstrate CRUD operations, external API integration, and data fetching automation.
Work Experience
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I provide advanced technical support in web integration, lead attribution, and tracking optimization, resolving issues with Dynamic Number Insertion, cookies, and scripts through JavaScript injection and DOM manipulation techniques such as Mutation Observers, Event Delegation, Query Selectors and Traversing, Attribute Manipulation, Event Listeners, and more. I also develop and update SOPs, maintain technical documentation, and implement tools like Zapier and Make to extend our platform's functionality.
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My expertise includes HTML, CSS, JavaScript, SQL, and API/Webhook integrations. I work directly with development teams to resolve tracking discrepancies, manage custom code execution, and debug complex customer scenarios involving Google Ads integration, cross-device tracking, and lead attribution logic.
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I enhanced our system reliability through codebase analysis with Python, JavaScript, TypeScript, JSON, YAML, and XML using tools such as Datadog and Sentry by monitoring and addressing system errors, warnings, and logs. I developed automation and data validation scripts that ensured accuracy and integrity of up to 98% between Salesforce, MongoDB, and Snowflake in production environments for critical clients such as Teradata and Cloudflare.
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I wrote, designed, and produced internal and external documentation and instructional videos on configuring, integrating, and troubleshooting our systems. I reduced repetitive support tickets by 80% while supporting customer success, product, engineering, and chief executives, contributing to team efficiency and customer satisfaction.
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I enhanced our system reliability through codebase analysis with Python, JavaScript, TypeScript, JSON, YAML, and XML using tools such as Datadog and Sentry by monitoring and addressing system errors, warnings, and logs. I developed automation and data validation scripts that ensured accuracy and integrity of up to 98% between Salesforce, MongoDB, and Snowflake in production environments for critical clients such as Teradata and Cloudflare.
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I wrote, designed, and produced internal and external documentation and instructional videos on configuring, integrating, and troubleshooting our systems. I reduced repetitive support tickets by 80% while supporting customer success, product, engineering, and chief executives, contributing to team efficiency and customer satisfaction.
- Retention and Customer Success focused role, supporting internal and external customers with various contractual issues, considering customer and business needs. Additionally, I interacted, collaborated, and provided support cross-functionally to Sales, Billing, and Product Management.
- Part of a multi-disciplinary engineering, research & development team for workplace and digital solutions, providing escalated software and hardware support to internal and external clients. In addition, I managed deep troubleshooting and configuration of devices and email clients using POP, IMAP, & SMTP protocols.
Volunteering
I contribute to my local community providing technical advice to local entrepreneurs, organizations, and startups.
I regularly contribute with imagery for the Act For Nature initiative ~A curated gallery by the UN Environmental Programme, among other initiatives.
With +90M views and +550K downloads, I donate nature and environmental photography used worldwide.