About
Product Designer with 5+ years of experience in crafting user friendly solutions through quantitative and qualitative research. I am a driven professional with extensive expertise in successfully completing impactful projects in the areas of optimizing processes, enhancing user experiences and exceeding business goals. The designs and products I've built are in thousands of hotel rooms worldwide, reaching over a quarter of a million users every year.
Work Experience
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Conducted research analysis to identify user pain points and target markets for product success.
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Defined product requirements, features, and functionality for a state residency tracker application. Responsible for the transactional nature of the application, including subscription model & in-app purchases.
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Led the design efforts for GypsyGoHome from wireframes to high-fidelity mobile mockups within Figma, keeping stakeholders informed of project status.
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Responsive web design and development for company websites within WordPress, focusing on customer journey optimization, quality assurance, and KPI tracking.
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Collaborated with cross-functional teams to drive end-to-end project execution in a fast-paced environment.
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Completed rounds of user testing to inform design decisions on the Enseo Touch Thermostat, aligning with stakeholder specifications.
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Led user feedback sessions to improve new and ongoing products/services, ensuring cross-functional collaboration.
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Built a high-fidelity prototype and showreel to visualize the capabilities of enseoCONNECT 2.0 to leading hoteliers such as Marriott and Hilton.
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Created user flows and wireframes within Sketch & Figma to construct the information architecture of our digital experiences, considering customer journey at every step.
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Prepared production-ready design files and assets for handoff, meeting stakeholder expectations.
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Monitored and reported on design performance and scalability, utilizing data-driven insights to inform decisions.
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Part of a two-person team in charge of a complete redesign of enseo.com, focusing on stakeholder requirements and product management.
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Responsible for creating the full design system and user interface for MadeSafe Checkpoint, ensuring alignment with stakeholder vision.
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Led the design efforts and end-to-end user experience for the Troop Entertainment System (TES), a movie player for the United States Armed Services.
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Completed user research, low-high fidelity prototypes, and addressed UX issues, integrating data-driven insights.
-Led user testing and feedback implementation for enseoCONNECT.
-enseoCONNECT has since become one of Enseo's top products, live in 20,000+ hotel rooms.
-Constructed stand-alone GEM website.
-Validated information architecture of Envoy 2.0 and produced wireframes.
Completed full-time professional training that included over 400 hours. Utilized a hands-on approach to real-world application of researching, wireframing, prototyping, all for clients. Developed a portfolio of individually and collaboratively focused projects.