Early unused exploration of a 3D model item detail page for Webprints new 3D printing community. #forgewebprints #buildinginpublic dribbble.com/shots/20878772…
About
Founder, CEO, Head of Design at Forge Studio. Digital product designer. Formerly Facebook, Google, Zendesk, AWS, Salesforce, Square, Zapier.
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We're thrilled to share a behind-the-scenes look at our process as we design a v1 design system & web app for Webprints new 3D printing community platform!
Follow along at #forgewebprints as we share posts & videos showcasing our journey. #buildinginpublic is new and exciting to us but way outside our comfort zone. Join us!
Generative and evaluative research; requirements gathering; physical product design; digital product design (UI/UX); audio design; oversaw team building physical prototypes; designed, created, and tested digital UI/UX prototypes of in-store charging; mapping; and on-cart tablet UX.
In conjunction with the University of Hawaii's Community Design Center, Forge led the digital transformation of the Hawaii Public Housing Authority from mostly offline data and business workflows to helping the organization write a cloud platform RFP; strategic field and organizational research to gather messaging and user requirements for customer messaging, documentation, guided workflows, official website, and resident portal; design and development of a new, scalable website; and the design of an entirely new resident portal.
Slight redesign of ads measurement in Ads Manager, Power Editor, and various insights tools to introduce a scalable framework for accommodating the growing amount of ad formats and placements available to advertisers in measurement and Facebook Ads & Business tools.
Role: Owner (Product Manager, UX designer)
Auditing of all public metrics across all Facebook family platforms; identification of redundant or confusing metrics (either due to inconsistent naming conventions or lack of clarity of how the metric is calculated); company-wide coordination with content strategy, product management, design, and engineering to establish more scalable and clear metric naming, descriptions, and help documentation to help reduce confusion of what a metric is, how it is calculated, and how it is often used in conjunction with other metrics to derive particular insights; and the design of contextual in-product help and education UI components and interactions.
Supported the launch of reactions on Facebook through PMing and product design of reaction measurement in Facebook Ads, Page Manager, Page Insights, and more.
Supported the launch of Instagram ads measurement in Facebook Ads Manager and Power Editor by establishing a new framework for the growing number of potential ad placement platforms and formats.
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Work Experience
We improve people's relationship with technology and services by partnering with companies to deliver simple, human experiences through world-class research, product strategy, and design.
We believe that products and services are tools for empowering people—driven by a desire to make someone’s life a little easier and simpler—and that even the most powerful and complex tools can be friendly and approachable.
Notable clients: Google Analytics, Square, MeetingHero, Varo Money, Prosperworks, Zapier, SmartRecruiters, and more.