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Sally Chen
Product Designer
About
frontend engineer and hci researcher -turned product designer.
previously designing end-to-end experiences, design systems, and 0-1 AI products.
Work Experience
Led the end-to-end research and design of 10+ AI-powered editing features for a product/eng team of 9 to drive growth and retention. Created and scaled Contenda’s first design system with full component adoption, boosting frontend efficiency and WCAG AA compatibility by 90%. Drove customer acquisition by spearheading the product strategy, design, and QA of Contenda’s first user dashboard and login service.
Led 3 designers, in partnership with with CMU’s Privacy Research Group, to revamp a web application for democratizing Machine Learning Bias education. Moderated 30+ user testing sessions and 5 design reviews to redesign the ML bias auditing workflow, boosting task completion by 50%. Collaborated with 6 engineers in designing and shipping a ML Bias discussion forum, acquiring an active user base of 1,000+ participants.
Spearheaded the end-to-end redesign, with 12 engineers/researchers, of Dash, a B2B hypermedia data management webapp sponsored by Adobe Research.
Initiated and moderated 50+ usability tests and interviews to pinpoint and prioritize 12 usability improvements for 3000+ end customers. Revamped the UI/UX of navigations, database/file management, and third-party integrations, boosting task satisfaction by 80%.
Reimagined ways to help novice student programmers approach coding problems. Conducted 20+ user interview, think alouds, and wizard-of-oz tests to inform a new MVP for AlgoPlan. Paper published/presented at ACM Learning@Scale.
Writing
Projects
Researched, strategized, and designed a wellness dashboard for United Health Group, to enhance employee engagement in their wellness programs.
Designed an efficient scooter distribution and data visualization experience for a scooter company's internal employees, that set a new standard for Spin's future user-centered visualizations.