• Directed UX design efforts, enhancing experiences for students and university partners, aligning with business objectives.

• Spearheaded the recruitment and development of a product design team, boosting collaboration and performance.

• Led design for projects including the Suncorp App and Bunnings wayfinding, increasing user satisfaction and engagement

• Ensured design vision translated into business value and met customer needs, resulting in increased user satisfaction and engagement.

• Designed products from discovery phase to iterative design, testing, and delivery – informed by data and user research.

• Led cross-located teams, guided decisions, tracked issues, and contributed to estimating resources and schedules.

• Led experience design for websites, mobile apps, and product concepts at a leading London creative agency.

• Oversaw projects for clients including Mastercard, HSBC, PGA, Diageo, and HCAScoped projects, created content, wrote specifications, and pitched ideas using React and Design Thinking, streamlining processes and improving project outcomes

• Mentored junior designers and team members, fostering skill development and improving overall team performance.

• Specialised in transformation design as a Service Design Consultant for clients including Zurich, Savills, TFL, Coutts, and Royal Bank of Scotland, improving client satisfaction and project outcomes

• Led quantitative research to resolve problems, restructure content, design prototypes, and validate visually engaging web and mobile products.

• Managed client projects, including UI design, prototyping, Information Architecture, and usability testing, ensuring timely delivery and high-quality outcomes

• Wrote proposals, maintained project costs, and conducted workshops, interviews, and shadowing sessions, contributing to successful project completions and client satisfaction

• Produced style guides, mobile applications, websites, and stills photography using Figma and React, improving client satisfaction and project efficiency

• Served clients including Royal Bank of Scotland, Black Rock, and Voluntary Service Overseas, enhancing their digital presence through effective UI/UX design and adherence to accessibility standards

• Crafted solutions for customers to use RT Software’s real-time 3D graphic products, enhancing their ability to tell visual stories for broadcast, resulting in increased viewer engagement.

• Created touch screen interfaces, virtual reality sets, augmented reality graphics, and overlay graphics, improving user engagement and interaction.

• Produced live broadcast graphics for major broadcasters including BBC, Sky Sports, ESPN, RTL, MUTV, and At The Races using RT Software’s product tOG.

We helped jobseekers to make informed career choices, as measured by job ad visits and applications starts. Which contributes in creating the value of over $5 million through acquired visitors to a salary product that displays the latest salary trends by role titles and industries.

I led the product design work for a successful Career Advice Site redesign across Jobstreet's, JobsDB's, and SEEK's brands, creating a seamless user experience across multiple domains and languages.

Create and validate a concept for a Bunnings mobile app. By exploring the technical feasibility and practical application of several technologies to support the customer in their pre-shop, in-shop and post-shop experience

For customers to see, store and do everything to manage their money, home, car and health needs in one place. Designed to make it easier for customers to achieve financial wellness and consolidate the Suncorp Group network of brands into one single app. The native iOS and Android app combined the functionality for Suncorp, AAMI, GIO, APIA, Shannons, Bingle and CIL existing mobile apps into one. A single destination to get your home, car, money and life sorted.

This would be quite some feat because The European Tour competition is a year-long Race to Dubai, where the winner is crowned and covers 47 tournaments across 26 countries.

MasterCard wanted to expand their business into the loyalty programme sector, so needed a prototype app they could pitch to other businesses. To compete in a marketplace famed for high uptake and dwindling users, MasterCard were going to need something special - a product that could rekindle the romance between loyal customer and reward points. Therefore, our challenge was twofold. Not only did they require a stunning, easy to understand, engaging product but in order to succeed, it was going to have to revolutionise the loyalty programme industry.