Romano
People Manager at Apple in Amsterdam
About
People Manager at Apple in Amsterdam, known for my passion for cultivating a positive and productive work environment. I love products with exceptional design, that combine great aesthetics with interesting functionality. In my free time I like to run.
My commitment to intentionality shines through in both my personal and professional life, as I strives to make purposeful decisions and meaningful connections every day.
Awards
I became the Most Customer Friendly Employee of The Netherlands in 2015. I earned this award while working at Coolblue as a Social Media customer service representative.
Work Experience
People Experience
As a People Experience Manager at Apple Amsterdam, I am responsible for a range of staffing and operational tasks, including hiring, managing absence, handling all scheduling needs, and creating a talent pipeline through team development. Over nearly two years in this role, I have refined my ability to analyze data, identify trends, and diagnose root causes quickly, ensuring our teams are strategically staffed and equipped for success.
Product Zone Experience
Beyond my work in People Experience, I have spent time leading the sales team in the product zone, where my focus was on delivering outstanding customer experiences. My leadership experience spans nearly two years, with an emphasis on balancing customer satisfaction with operational efficiency.
I served on the Works Council for the Netherlands market, including the role of Chairman, where I was responsible for guiding the team and ensuring we met our objectives. This role enhanced my skills in cross-functional collaboration, relationship management, and navigating complex organizational structures, all of which support my effectiveness in influencing and working across diverse teams at Apple.
With over five years of experience across various roles in Apple Retail, including Technical Specialist and Creative Pro, I bring a well-rounded skill set valuable to a PPO Team Leader role. These roles have honed my abilities in public communication, effective performance in fast-paced environments, and a comprehensive understanding of store operations.
I optimized the mobile customer journey by working on the mobile website as well as the first version of the mobile app. I also worked on a brand new user flow on desktop.
I build a trade-in service from the ground up, by making partnerships with third-parties, getting customer insights and design an online experience for customers.
Education
During my study I always looked through the following three perspectives: humans, organizations and technology.
I learned about different design processes, mechanical engineering, material engineering, design engineering, 3D modeling, graphic design, software and designing for interaction.