About
“You've got to start with the customer experience and work back toward the technology, not the other way around.” — Steve Jobs
Ray co-founded and has operated several SaaS companies and Crypto projects since 2019 with multi-million dollars of recurring revenue and nearly half-million active supporters worldwide in combination.
With a passion and discipline in design engineering and software development, Ray is an avid growth hacker and a motivated student skilled in planning, managing, and executing diverse projects that benefit people. As founder of Koi and a recently sold business Tokun App, Ray has created an industry leading e-commerce automation software, allowing thousands of individuals make a living during the pandemic.
Work Experience
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Enabled hundreds of thousands of individuals in automating their businesses remotely and generating five to six-figure incomes during COVID-19.
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Bootstrapped an e-commerce community into a full-fledged automation software service, growing from 0 to 30,000 active followers on twitter and instagram.
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Achieved $100,000+ in monthly profit within 6 months, with a peak of 2,700 active subscribers.
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Bootstrapped a crypto-based toolbox supporting multiple chains, which became the backbone for many crypto snipers and web-based automation tools.
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Held conferences and conducted 15-20 AMAs with leading crypto communities to advocate for the safety and reliability of the product.
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Grew the business to 80,000+ social media followers and over 300,000 active subscribers.
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Added $15 million in new GMV to the business monthly, significantly increasing the subscriber base from under 1,000 to over 5,000 new businesses.
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Fostered strong and genuine relationships with sellers, ensuring a customer-oriented approach.
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Identified seller pain points to drive product improvements, working closely with the Chief Growth Officer to implement necessary changes.
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Ensured high customer satisfaction by providing responsive, effective, and friendly support.
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Created 3D models using AutoCAD and Blender, bringing small prototypes to life.
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Managed the infrastructure of the MakerLab website and provided active feedback via Slack to enhance the overall ecosystem.
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Delivered exceptional guest experiences by crafting quality beverages and food, always prioritizing a customer-first attitude and fostering genuine connections with guests. Anticipated and met customer and store needs by understanding the store environment and customer preferences.
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Supported store procedures, including opening and closing the store, cash handling, and ensuring safety and security.
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Assisted fellow partners during high-volume periods by quickly assigning tasks and maintaining optimal store operations.
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Analyzed and presented large datasets via Excel to facilitate data-driven decisions.
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Utilized expertise in domain name registry and security to better assist customers and manage their domains.
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Collaborated with team members to resolve complex customer concerns and escalate issues as needed.
Projects
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Created an innovative all-in-one Web3 dashboard, enabling users to tokenize assets like event tickets and establish token-gated communities.
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Established an efficient pipeline for the team using tools like Linear and Figma, optimizing the design and development process for synchronous collaboration.
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Orchestrated the marketing campaign for alpha testing, expanding the audience through both in-person events and online community engagement.
Speaking
My first podcast sharing the story behind creating and launching Koi back in 2021.
Since then, more than 7,000 iterations have been made to improve the community and the software.