About
I design for clarity and scale, shaping how businesses navigate, automate, and communicate. At Intercom, I’ve led foundational redesigns in product IA, workflows, messaging, and automation, driving efficiency and adoption for thousands of customers. Previously at Microsoft & Adobe, I built enterprise-wide search, analytics, and collaboration tools, influencing millions globally.
Work Experience
• Restructured Intercom’s product IA, simplifying navigation, improving discovery, and increasing self-serve adoption.
• Led the redesign of Intercom Settings, consolidating 80+ fragmented settings pages into a structured, intuitive experience.
• Shipped a global search experience (Command + K), enabling users to navigate the product effortlessly.
• Revamped email as a support channel, closing critical gaps to reach parity with Zendesk and improving retention.
• Built multilingual real-time translation for seamless customer conversations across languages.
• Optimized workflows setup and template experiences, increasing workflow adoption and activation rates.
• Revamped SLA (Service Level Agreements) tracking, introducing response time metrics for tickets and conversations.
• Designed and shipped Merge Conversations, enabling teams to consolidate duplicate customer interactions.
Focused on clarity at scale, making complex systems feel simple and intuitive for thousands of businesses.
• Led Search - specifically auto-suggest and query formulation experiences for Microsoft Teams.
• Led design for FRE and Public groups for Microsoft Kaizala.
• Designed the Admin and Analyst experiences for Microsoft Viva Insights.
• Designed dark mode for Microsoft Excel on ioS.
• An active contributor to the internal Fluent design system & illustration team.
Originally my internship project, I was instrumental in conceptualizing and building the “Liquid Mode” on Adobe Acrobat.