I keep forgetting things
About
I'm an experienced product design leader with 7+ years of experience building and managing onsite and distributed UX / design teams. I’m focused on raising design maturity, improving product discovery, and guiding the product vision, with a special ❤️ for UX research.
Side Projects
9am26 is my biweekly newsletter on all things product design leadership: design and research practice, managing people and teams, finding our places in tech product orgs, scaling and maturity, describing best practices and new ways of being a design leader from great companies and design teams.
Work Experience
I helped to establish the product design team and practice.
- Designed speech coaching and noise cancellation features in Krisp’s desktop apps
- Raised the user research maturity by iteratively introducing new practices and coaching team members
I lead a team of designers and researchers working on Trustpilot’s B2B apps.
- Lead a major IA redesign for a focused UX and strategic alignment
- Established design critique and research insight sharing practices
- Set design strategy based on a maturity assessment
I built a 16-person team of designers and researchers, establishing the design organization and practice working on Emarsys’s marketing cloud platform.
- Created a design process from discovery to delivery
- Defined design org setup, hiring practices, professional ladder
- Set a unified design vision and created the design system
I worked in several cross-functional teams partnering up with product managers, engineers, and designers.
- Used a variety of qual and quant methods to drive discovery
- Worked on presentation editor, collaboration features, mobile apps