
Ogunronbi Akinloye
Customer Service Representative in Worldwide
About
A dedicated and empathetic customer service representative with 2 years of experience in delivering exceptional customer experiences. I thrive on understanding customers' needs and resolving their inquiries with efficiency and professionalism. My strong communication and problem-solving skills enable me to build positive relationships, foster customer loyalty, and contribute to the overall success of the organization.
Projects
- Achieve a 95% customer satisfaction rating through active listening, quick issue resolution, and proactive follow-up.
- Provide friendly and personalized support to a diverse client base, handling an average of 200+ inquiries per day.
- Assisted customers through various channels, including phone, email, and live chat, resolving technical and billing issues promptly.
As a Customer Service Representative, I was responsible for managing customer inquiries and providing exceptional support to ensure a positive experience.
My key responsibilities included:
- Handling a high volume of email communications from customers promptly and professionally.
- Assisting customers with order inquiries, and account issues.
- Addressing and resolving customer complaints, ensuring their concerns were dealt with effectively.
- Demonstrating strong problem-solving skills to meet customer needs and exceed expectations.
- Collaborating with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
- Maintaining accurate and organized records of customer interactions and feedback.
Work Experience
Education
Thesis: Effect of exclusive breastfeeding on child health in Nigeria, 2021 (uploaded to: fuoye.academia.edu/akinloyeogunronbi)
Certifications
9582699089AO
0e56ade759e87146