Addressing integration errors through seamless user feedback and real-time error notifications. This project focuses on reducing connection issues within Laika’s integration hub, improving user satisfaction and operational efficiency with intuitive error insights and actionable solutions.

Optimizing user permissions and fostering transparency to improve user trust. This project focused on enhancing integration permissions within Laika's platform, empowering users to make informed decisions with simplified and clear information architecture.

30% of users submitted password support requests during setup or when changing passwords. Our improvements increased usability and reinforced Laika's position as a compliance subject matter expert. After implementation, password support tickets were reduced to just 5%, significantly improving user satisfaction and efficiency.

Creating a responsive, user-centered website for browsing coding tutorials. This project focuses on designing an accessible and intuitive interface that enhances user engagement and learning across devices.

Empathy Explorers helps children develop emotional intelligence through interactive and immersive experiences. By making learning about emotions engaging and enriching, the app empowers young users with essential emotional skills. Through user research and thoughtful design, this project enhances both the learning experience and emotional development.

This solo project was part of a 12-week General Assembly UX course. Initially, the goal was to create an app to help photographers analyze composition and framing. However, user research in the discovery phase revealed that the problem I set out to solve did not have a strong demand, leading to a strategic pivot in the project.

• Utilized FullStory to analyze user journeys, identifying pain points and opportunities for design improvements.

• Led end-to-end UX design of an internal app, improving operational efficiency by 20%.

• Developed wireframes, prototypes, and high-fidelity designs using Figma.

• Collaborated closely with engineers to ensure designs were implemented to specification and met usability standards.

• Engaged in design critiques and cross-team feedback sessions to refine prototypes and improve product design.

• Conducted user research, synthesizing findings and integrating feedback to enhance the user experience.

• Facilitated regular user interviews and testing, translating insights into actionable design improvements.

Team Lead & Enterprise Sales Development Representative | promoted February 2021

• Designed and implemented a new hire onboarding system for sales representatives, increasing ramp speed by 15%.

• Conducted market research and competitive analysis to pitch our product effectively to prospective customers.

• Managed prospect relationships and tracked the sales cycle using Salesforce, ensuring pipeline progress.

• Delivered comprehensive financial services to clients, managing money transfers, account maintenance, and providing stock market information.

• Conducted in-depth research on 15 different account types to offer tailored solutions that aligned with individual client needs.

• Planned and delivered curriculum for media and communication courses including assignments and projects.

• Integrated new technologies and methodologies to enhance course offerings and improve student engagement.

• Provided mentorship and academic support to students.

• Led campaigns, doubling engagement across four major accounts.

• Launched an internship program with AAST University.

• Tailored solutions that drove client satisfaction and growth.

• Managed end-to-end creative processes, from concept to execution.

Completed a rigorous training of seven courses covering topics like: UX research fundamentals, inclusive design, wireframing, low-fidelity and high-fidelity prototypes, and tools like Figma and Adobe XD.

Completed an intensive, project-based course focused on user-centered design, wireframing, prototyping, and usability testing. Developed hands-on experience in the full UX design process, including conducting user research, synthesizing insights, and creating functional designs using tools like Figma and Sketch. Collaborated on team projects to build real-world solutions that enhance user experiences and drive business results.