Looking for Work
About
Making ideas real as a full-stack digital product designer solving problems with end-to-end human centered solutions.
I'm Nick, a passionate full-stack digital product designer. I obsess over the details with curiosity and empathy. Defining a relationship with a product and not just the product itself. Working with leaders and founders around world to bring people joy through enriching experiences.
Contact
Projects
Personal Project
Work Experience
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Directed the discovery, definition, design, and development of 2 successful product launches resulting in $4.5 million in seed funding, propelling business expansion in 3 months.
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Elevated product design through user feedback analysis, resulted in a 15% increase in customer satisfaction and higher product adoption rates in 1 year.
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Utilized heat map analysis and eye-tracking studies to drive insights, resulting in a 30% improvement in user satisfaction and iterative design enhancements.
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Optimized company website, driving a substantial 17% increase in engagement and reducing bounce or abandonment rates to 32%, resulting in a 25% increase in website conversions.
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Achieved a perfect score of 0 in the Farnsworth-Munsell 100 Vision Eye Test, demonstrating impeccable color perception and vision. Achievable by only 16% of world population.
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Streamlined in-house design system, ensuring consistency, scalability, and usability across digital touchpoints, reducing design production time by 40%.
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Created an interactive app prototype, reducing interaction time by 30% and increasing customer satisfaction by 13%.
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Executed user research and usability testing, resulting in a comprehensive training curriculum, reducing customer support escalations by 20% in 1 month.
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Managed a team of 20 direct reports, receiving an award for outstanding customer service, sales, and repairs, resulting in a 20% increase in customer satisfaction in 1 quarter.
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Improved complex repair optioners, increasing repair efficiency by 40% through lean management and workflow optimization, resulting in a 30% decrease in repair turnaround time.
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Implemented a data-driven approach to identify customer needs, leading to an 11% increase in warranty sales revenue within the first quarter.
Education
Volunteering
Quarterly meeting to assist designing curriculum to promote well-rounded graduates in the industry and assist in shaping the future of the UX industry.
Benchmarked other curriculums to design and build curriculums for students.
Discovered ideas on latest design trends and practices - reading, technology, tools, communication, etc.
Provide support as a “stand in” cousin, brother, friend, etc. to members of the LGBTQ community that were abandoned by their given family and provide them a chosen family.
Participate in graduations, career advice, extra members of a wedding party or any life events.
Offer a point of contact for affected individuals to contact me and support them emotionally in all life events via email or SMS messaging 24/7.
Certifications
Learn to build websites and prototypes using no code tool Framer.