About
Designer, recovering product manager, aspiring illustrator.
Projects
Product manager for USCIS refugee admissions projects, which saved programs $10MM annually, reduced security check processing times by 92% (from 24 hours to 2 hours) and reduced manual data entry by 60%.
Designed features for a publishing platform serving the USA TODAY Network. This system reduced time to publish across Gannett properties.
Work Experience
Taught graduate students user experience design. Guided students completing thesis projects and facilitated online classes in design tooling, research, and prototyping.
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Designed accessible websites, applications, presentations, reports, and tools.
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Owned and managed enterprise design system supporting over 32 sites and applications
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Matured organizational design practices through mentoring and refining processes.
- Conduct research to identify project goals and user pain points
- Produce journey maps, personas, wireframes, and interactive prototypes
- Facilitate team and stakeholder workshops
- Led product teams to build Global refugee and asylum case management systems.
- Championed human centered design practices to identify problems and validate solutions.
- Global increased efficiency in case processing by reducing manual data entry and optimizing security check procedures.
- Facilitated continuous integration, lean, and human-centered design processes for web applications utilizing Jenkins, Rails, React, and PostgreSQL on Cloud Foundry platform
- Led product teams, mitigate risks, create prototypes and user stories
- Managed multiple application projects with significant financial investment and impact across USCIS
- Implemented user centered design processes for DoD GIS applications utilizing Tableau
- Created and tested iterative prototypes with climate scientists
- Maintained project road maps, and technical documentation
- Wrote test scripts and performed quality assurance testing prior to release
- Led distributed design and development teams to produce responsive WordPress sites
- Developed mood boards, and interactive prototypes to illustrate features to stakeholders
- Performed acceptance testing of features prior to each software release
- Refined requirements and prioritized product road map and backlog to ensure timely delivery
- Co-led product development of Gannett's enterprise publishing platform.
- Designed accessible interfaces for journalists to create digital content
- Reduce time to publish by 50% compared to legacy systems
- Coordinated efforts of cross-functional teams to deliver iterative updates
- Tested features prior to release, wrote tests in Gherkin, Cucumber
- Performed contextual user interviews and prototype tests to collect insights